Supported Housing Admin Officer

2 weeks ago


London, United Kingdom Eden Brown Built Environment Full time

A leading housing association is looking for a Housing Admin Assistant to work closely with customers, and their families/carers where appropriate, to develop person-centred care and support plans that address customer-assessed needs and develop risk management plans that allow positive risk-taking
- Meet regularly with customers to support them in achieving their goals, as set out in their support plan and or Health and well-being assessment
- Listen to customers to ensure you are meeting their needs
- Ensure customers have information about local services that can support them to remain in their homes and achieve their goals
- Encourage customers to become involved in shaping the services we provide
- Build professional working relationships with customers and colleagues; always remember you are working in peoples' homes and should respect their wishes
- Ensure always to behave and look professional, promoting NHG's reputation
- Let your manager or a senior member of staff know if you are concerned about the health or well-being of any resident
- Record your activities on NHG's systems as required
- Assist customers to develop life skills where identified in the support plan, e.g., budgeting, shopping, meal preparation Support with maintaining/reestablishing familial and other natural relationships
- Support to connect with universal and specialist services, such as befriending
- Providing support and information around physical and mental health
- i.e., referring Customers for mental health assessments
- Sign posting residents to services
- Support and advise users on equipment, adaptations and access including assisting technology. Life skills - bridging and managing finances
- in conjunction with the housing team
- Support to manage personal finances and budgeting. Providing advice on bills and debt relating to managing a home
- Support to help Customers prevent or manage debts, referring to outside debt management service

Pay rate is £14.18 per hour, paid on a weekly basis. applicants must be immediately available

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.



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