Housing Compliants Admin Support Officer
3 weeks ago
Client
Local Authority in Ealing
Job Title
Housing Compliants Admin Support Officer
Pay Rate
18.04 an hour PAYE
Hours
35 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
3 Month Contract
Location
This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).
Description
Your primary duties are to:
Acknowledge and respond to customer complaints within the agreed service level agreements
Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised
Communicate with customers over the phone, email and our customer portal
Liaise with key stakeholders to progress the customer complaints
If appropriate, calculate redress and compensation in line with the enact policies
Maintain databases and spreadsheets
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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