Its Operations Officer

2 weeks ago

London, United Kingdom Transport for London Full time

**ITS Operations Officer**
**041511**

**Organisation**
- ASSET OPERATIONS

**Job**
- Contract Management

**Position Type**
- Full Time

**Job Title**:Asset Operations Officer Intelligent Transportation Systems

**Location**: Palestra, Southwark/ Some Remote Working

**Salary**:£37,000 - £43,600 PA

**Contract Type**: TfL - Permanent

**Overview of project/role**

TfL’s Surface Asset Operations is responsible for the safe operation and maintenance of our bus, highways, structures, tunnels, river piers, traffic signals and road technology assets 24 hours-a-day, 365 days a year. We work closely with our contractors, customers, and suppliers to deliver excellent services across the network to keep London Moving 24/7 and assist TfL in meeting the Mayors Transport Strategy. We also support the recovery of costs and damage to our operational assets by third parties.

To support the Intelligent Transportation Systems (ITS) Operations Managers in the provision, management and control of intelligent transport systems, communication networks and interfaces to provide London-wide consistency, resilience, security and safety.

**ITS Assets include**
- Traffic Signals
- Variable Message Signs
- Over height Vehicle Detectors
- Streets CCTV
- Bus Station CCTV & PA Systems
- River Pier CCTV
- Tunnels Operation Systems
- Safety Cameras
- Enforcement Cameras
- Central Management Systems (CMS) for connected Street Lighting
- Associated Communication Systems

In this role you will be required to train and provide guidance to the Asset Operations Response Desk (AORD) and other teams for ITS assets and networks. Proactively monitor ITS asset performance and respond to escalation from the Response Desk and other teams, both internal and external, in line with agreed procedures. Oversee and collaborate with the related supply chains in the resolution of system and/or communication network issues. Use ITS asset knowledge and experience to complete subsequent investigation and recommend improvements to processes.

Your normal working hours will be completed between the hours of 0800 - 1700. Please note that under rare circumstances you may be required to work one off weekends/ nights if necessary.

**Key Accountabilities**
- Responsible for the day-to-day delivery of ITS network operational duties through oversight and direction, as necessary, of in-house teams, suppliers and contractors to provide a cost-effective, responsive and resilient service.
- Responsible for the protection and maintenance of operational performance across all systems and communications networks to achieve specific scorecard objectives, leading follow-up exercises to seek improvements in processes, system, and supplier performance across Asset Operations for ITS assets and networks.
- Acquire a working knowledge of all applicable ITS assets and communications networks, taking a proactive attitude to managing risks and being able to respond appropriately to enhance the customer experience.
- Actively participate in open communication and knowledge sharing to build relevant capability across the team and delivering training to the Asset Operations Response Desk and other staff both internal and external as needed.
- Responsible for asserting and discharging the Directorate's statutory obligations and legal duties including health and safety legislation.
- Assist with the preparation and response to incidents and emergencies on the network by liaising with internal and external stakeholders and providing a point of contact to ensure safety, minimise disruption to customers and protect the assets.
- Responsible for maintaining day-to-day working relationships with stakeholders, including contractors, NMCC, Local Authorities, Emergency Services, other AO teams, other internal and external stakeholders and Key Customers making Transport for London easy to do business with and facilitating and identifying opportunities to generate non-fare revenue.
- Undertake system acceptance testing prior to handover by providing operational input into system enhancements and project delivery and lifecycle activity to ensure quality and efficient outputs.

**Skills, Knowledge & Experience**

**Skills**
- Understanding the customer's needs - Knowledge
- System Engineering Concepts - Knowledge
- Certification & Handover - Knowledge
- Incident Reporting and Investigation - Knowledge
- Contract Performance Management - Knowledge
- Application support - Knowledge
- Performance and reliability improvement - Knowledge
- Maintenance and Operations investment decision making (Operational Management) - Awareness

**Knowledge**
- Qualified to HNC Level in an Engineering Discipline or equivalent relevant experience. - Desirable
- A good working knowledge of TfL Surface assets and systems, in particular Intelligent Transportation Systems (ITS) assets and communication networks. - Desirable
- A good understanding of statutory and legal framework for traffic control systems or communicati

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