Customer Service Advisor
5 months ago
**Customer Service Advisor**
**Hours: 9am - 5pm, Monday-Thursday / 8:30am-4:30pm, Friday**
**Salary: £23,500 - £25,000 per year**
**Location: Sheffield**
**Contract Type: Permanent**
***
Due to continued growth and expansion we are currently looking to recruit an customer service advisor to join our client in Sheffield on a permanent basis.
***
**Essential Duties and Responsibilities**:
This position will focus on Customer Service. Liaising with all areas of the business such as Sales, Purchasing, Accounts, IT, Planning and Production, Dispatch and Manufacturing, providing exceptional customer service throughout the customers journey.
- To ensure customer excellence is applied to all interactions internally and externally
- To answer inbound calls from UK and international customers
- To make outbound calls from UK and international customers
- To process UK and international purchase orders efficiently and accurately
- To process UK and international quotations
- To log customer complaints promptly
- To investigate complaints for an efficient resolution
- To assist with administration/ documentation tasks
- To arrange logistics and liaise with hauliers
- To liaise with internal / external stakeholders
- Learn and understand the products we manufacture and supply
- Learn and understand each of the various business cells throughout the program
- To strive to achieve and exceed KPI’s
**Experience and Skills**:
A confident individual who can communicate well, demonstrate good organisational skills, with the ability to work accurately under pressure individually and as part of a team.
- Professional in approach with a customer first attitude. Honest, committed and hard working.
- Manufacturing or power tool industry is desirable.
- Good levels of computer literacy are desirable but not essential as training will be given.
- Customer service experience is desirable but not essential as training will be given.
- 5 x GCSE Grade 4+ (Maths and English essential)
**This Vacancy is being advertised by Essential Recruitment (An employment agency)
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