Second Line Support Engineer

1 month ago

Gloucestershire, United Kingdom Brite Recruitment Ltd Full time

**SECOND LINE SUPPORT ENGINEER**
**GLOUCESTERSHIRE
£28,000 - £35,000 DOE**

Our client in the Technology Industry, is looking for a Second Line Support Engineerto work in a busy and hardworking team, ensuring that infrastructure is efficient and pertain to a high standard.

This role is ideal for someone with experience working within a 2nd Line or 3rd Line Desktop Support position, or similar, who is wanting to transfer into an infrastructure role.

**BENEFITS**

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

**RESPONSIBILITIES**

As a **Second Line Support Engineer** your key duties will include:

- Collaborating with engineering, leadership, and inter-departmental team members to meet business goals and give solutions
- Performing and improving the infrastructure deployment process, maintaining high standards
- Executing all assigned projects, including the escalated issues from the support team
- Aiding capacity planning and systems designs when needed
- Ensuring the provision, setup, configuration, and deployment of Cloud services and the hardware to order for customers and internal resources
- Maintaining asset register for internally deployed hardware/tech
- Managing internal stock control

**REQUIRED SKILLS & EXPERIENCE**

To be considered for the role of **Second Line Support Engineer**, you must have:

- Previous experience within a 2nd Line or 3rd Line Desktop Support role
- Experience with Active Directory, DNS and DHCP is desired
- A working knowledge of Azure, Server OS, APIs, and 365 software and systems
- Previous experience in configuration, setup, maintenance and troubleshooting of Networking, routers, PCs, Printers and peripheral devices
- Excellent problem-solving skills, with critical thinking and dedication to high availability for clients
- A comfortable understanding of debugging and basic scripting

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