2nd Line IT Support Engineer
4 weeks ago
Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent
The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT
implementing projects delivered by our company.
Provide onsite IT support at client sites
• Build and configure client hardware and software to be used at client sites
• Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
• Manage, monitor, and maintain server and workstation monitoring platform daily
• Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
• Assist on Project work and Projects run from the Service Desk
• Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
• Provide pre-sales support to clients and highlight sales opportunities to Account Manager
• To be a member of the out of hours on call team on a rota basis
Good knowledge of MS products, Office 365 & SharePoint
• Good knowledge of firewall technologies & networking concepts
• Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
• Proven experience working in an IT support environment covering several different technical areas
• Able to demonstrate good communication skills, written, over the phone and face to face
• At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
• Full UK driving licence
-
2nd Line Support Engineer
4 days ago
Gloucestershire, United Kingdom Searchability Full time**SECOND LINE SUPPORT ENGINEER - CONTRACT** - Leading defence company - £150 p/d inside IR35 - 12 Month Contract - potential to become permanent - Filton location - full time on site, 10:30am - 7pm - Eligibility needed for SC clearance - One stage interview - Experience in Data Centres, DCIM updates, Network principals **WHO WE ARE?** We are a globally...
-
1st - 2nd Line/Desktop Support Engineer
4 weeks ago
Stroud, Gloucestershire, United Kingdom SDL Solutions Limited Full time1st 2nd Line/Desktop Support Engineer/O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st 2nd Line Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some...
-
Second Line Support Engineer
7 days ago
Gloucestershire, United Kingdom Brite Recruitment Ltd Full time**SECOND LINE SUPPORT ENGINEER** **GLOUCESTERSHIRE £28,000 - £35,000 DOE** Our client in the Technology Industry, is looking for a Second Line Support Engineerto work in a busy and hardworking team, ensuring that infrastructure is efficient and pertain to a high standard. This role is ideal for someone with experience working within a 2nd Line or 3rd...
-
1st Line Support Engineer
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Atherton Stone Full timeJob Description Our client are a Financial Services provider who are well funded and known for having a positive culture. They are looking for an IT Support Engineer for the Service Desk Team. This individual will work on support issues around applications and IT equipment. Responsibilities: Provide 1st and 2nd line support to internal customers ...
-
Tech Data Engineer
4 weeks ago
Gloucestershire, United Kingdom Line Up Aviation Full timeOn behalf of our client, we are looking for a Tech Data Engineer - IPC to join them on an initial 6-month contract. As the Tech Data Engineer - IPC your main responsibilities will be to author and validate technical data products (IPC) in compliance withinternational standards to enable the accomplishment of safe and efficient aircraft maintenance and...
-
Application Support
7 days ago
Gloucestershire, United Kingdom Human Recruitment Group Ltd Full timeApplication Support / Site Engineer - £32,000 Human Recruitment Group are working exclusively with a global organisation to appoint a Site Engineer. Job Outline: To deliver ICT operations and service excellence by establishing good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are...
-
Senior IT Engineer/2nd/3rd Line Support
1 week ago
Tewkesbury, Gloucestershire, United Kingdom Energy Jobline CVL Full timeSenior IT Technician Tewkesbury, with travel to regional depots Hours: Monday to Friday - 40 hours per week Our client is seeking a dynamic Senior IT Technician to join our team. You will play a vital role in delivering exceptional technical support and overseeing the Information and Communication Technology (ICT) needs of our company. As we embark on...
-
Senior IT Engineer/2nd/3rd Line Support
7 days ago
Tewkesbury, Gloucestershire, United Kingdom First Base Full timeSenior IT Technician Tewkesbury, with travel to regional depots Hours: Monday to Friday - 40 hours per week Our client is seeking a dynamic Senior IT Technician to join our team. You will play a vital role in delivering exceptional technical support and overseeing the Information and Communication Technology (ICT) needs of our company. As we embark on...
-
IT Support Engineer
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Fusion People Ltd Full timeJob Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident...
-
Retrofit Solution Engineer
14 hours ago
Gloucestershire, United Kingdom Line Up Aviation Full timeOur client has an opportunity for a Retrofit Solution Engineer to join them on a contract basis until November 2024 initially. You will be given the opportunity to work in a small, experienced and collaborative team, for the in-service aircraft, as well working alongside colleagues from all over the wider business, and in particular with colleagues based in...
-
Technical Data Engineer
1 day ago
Filton, Gloucestershire, United Kingdom Line Up Aviation Full timeOn behalf of our client, we are seeking to recruit a Technical Data Engineer on an initial 6-month contract. As the Technical Data Engineer you will be updating and maintaining Aircraft maintenance manual, parts catalogue and trouble shooting. Role: Technical Data Engineer Pay: £48.18 per hour Via Umbrella Location: Filton Contract: Monday - Friday...
-
Technical Data Engineer
1 day ago
Filton, Gloucestershire, United Kingdom Line Up Aviation Full timeOn behalf of our client, we are seeking to recruit a Technical Data Engineer on an initial 6-month contract. As the Technical Data Engineer you will be updating and maintaining Aircraft maintenance manual, parts catalogue and trouble shooting. Role: Technical Data Engineer Pay: £48.18 per hour Via Umbrella Location: Filton Contract: Monday - Friday 37...
-
Business & Project Management Partner
4 weeks ago
Gloucestershire, United Kingdom Line Up Aviation Full timeMy client is looking for a Business and Project Management Partner to join on them on a 12 month contract. As a Business and Project Management Partner, you will be responsible for supporting our engineering programme teams and help shape the future of ourBusiness Operations. Working alongside our engineering community, the Landing Gear Operations team...
-
Product Lifecycle Project Manager
4 weeks ago
Gloucestershire, United Kingdom Line Up Aviation Full timeMy client is looking for a Product Lifecycle Project Manager to join on them on a 12 month contract. As a Product Lifecycle Project Manager, you will be responsible for a key work package within a multifunctional and multinational digital transformationproject. This will start with the creation of a new product breakdown structure for all Single Aisle Wing...
-
Repairs Engineer Full Time
4 weeks ago
Filton, Gloucestershire, United Kingdom Line Up Aviation Full timeOur client has an opportunity for a Repair Stress Engineer to join them on a contract basis until March 2025. You will be responsible for static strength analysis and justification of metallic and composite structures. Hours: 60% onsite, Full Time Hourly Rate: £44 per hour via Umbrella, inside IR35 Using approved methods and tools to perform structural...
-
Design Engineer
4 weeks ago
Filton, Gloucestershire, United Kingdom Line Up Aviation Full timeOur client is looking for a Design Engineer to join them on a contract basis until March 2025. You will be responsible for the design of repairs on metallic and composite structures. Your primary role will be to work closely with Static Stress and F&DT engineers to develop and validate repairs to damaged aircraft structures. Additionally, as the Design...
-
Repair Stress Engineer
4 weeks ago
Filton, Gloucestershire, United Kingdom Line Up Aviation Full timeOur client has an opportunity for a Repair Stress Engineer to join them on a contract basis until March 2025. You will be responsible for static strength analysis and justification of metallic and composite structures. Role: Repair Stress Engineer Location: Filton Hours: 60% onsite, Full Time Clearance: BPSS required before starting Hourly Rate: £44...
-
DV IT Support Engineer
1 week ago
Gloucestershire, United Kingdom iO Associates - UKEU Full timeJob DescriptioniO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance. This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects.Start: ASAP Location: Gloucestershire Clearance requirements: DVDay to day, you'll...
-
IT Support Engineer
4 weeks ago
Gloucestershire, United Kingdom iO Associates - UKEU Full timeiO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: You will help to enhance an...
-
IT Support Engineer
4 weeks ago
Gloucestershire, United Kingdom iO Associates - UKEU Full timeiO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: You will help to enhance an...