Application Support

4 weeks ago


Gloucestershire, United Kingdom Human Recruitment Group Ltd Full time

Application Support / Site Engineer - £32,000
Human Recruitment Group are working exclusively with a global organisation to appoint a Site Engineer.
Job Outline: To deliver ICT operations and service excellence by establishing good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focused on delivering excellent customerservice.
Key Responsibilities/Accountabilities
- Support and maintain hardware, including local networks, software and fault logs, interfacing With Server Engineers in respect of the WAN and Server infrastructure.
- Work with the IT Service Desk, acting as 1st, 2nd, or 3rd line support, diagnose breakdowns faults and take corrective and remedial action.
- Sustain ICT Services, owning issues to resolution and ensure a clear hand-off to another issue owner.
- Advise, agree, and implement the distribution, use, and best practice of software across available hardware to optimise end-user efficiency.
- Guide and coach end-users to optimise hardware and software.
- Check end user's compliance with IT policies, with particular reference to the security policy.
- Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
- Ensure compliance with all statutory requirements relating to ICT, including software licences.
Key Competencies
- Excellent communication skills.
- Excellent customer service skills.
- Documenting requirements and systems
Skills and Knowledge Essential
- Experience in delivering IT support to a range of suppliers at all levels.
- Advanced knowledge of Windows operating systems, Microsoft Office software, and Google support.
- Proficient troubleshooting / resolving software and operating system issues on various OS.
- Knowledge of Microsoft Dynamics / Great Plains
- Knowledge of Database management and development, including MS Access, SSRS
Desirable
- Understanding and predicting customer requirements
- Working with an in-house development team
- Managing projects
- Understanding of HTML, IIS, and web services
- Basic understanding of Google Appscript and other programming languages, e.g., OQL, Python.



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