2nd Line IT Support Engineer

3 weeks ago


Gloucestershire, United Kingdom Excelerate Full time

Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent
The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT
implementing projects delivered by our company.

Provide onsite IT support at client sites
• Build and configure client hardware and software to be used at client sites
• Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
• Manage, monitor, and maintain server and workstation monitoring platform daily
• Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
• Assist on Project work and Projects run from the Service Desk
• Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
• Provide pre-sales support to clients and highlight sales opportunities to Account Manager
• To be a member of the out of hours on call team on a rota basis

Good knowledge of MS products, Office 365 & SharePoint
• Good knowledge of firewall technologies & networking concepts
• Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
• Proven experience working in an IT support environment covering several different technical areas
• Able to demonstrate good communication skills, written, over the phone and face to face
• At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
• Full UK driving licence



  • Cheltenham, Gloucestershire, United Kingdom Atherton Stone Full time

    Job Description Our client are a Financial Services provider who are well funded and known for having a positive culture. They are looking for an IT Support Engineer for the Service Desk Team. This individual will work on support issues around applications and IT equipment. Responsibilities: Provide 1st and 2nd line support to internal customers ...


  • Cheltenham, Gloucestershire, United Kingdom Atherton Stone Full time

    Our client are a Financial Services provider who are well funded and known for having a positive culture. They are looking for an IT Support Engineer for the Service Desk Team. This individual will work on support issues around applications and IT equipment. Provide 1st and 2nd line support to internal customers Configure software and hardware Assist...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support Engineer Gloucestershire £27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support Engineer Gloucestershire £27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom RE Recruitment Full time

    **Senior IT Support Engineer** **Tewkesbury** **Reporting to: Network and Infrastructure Manager** **Main Purpose of Role**: To provide key service and support for all IT and Telecom issues that arise across all business units and to support projects and change within the IT Infrastructure and group business environment. **Responsibilities**: Full...


  • Gloucestershire, United Kingdom Sayjo Recruitment Ltd Full time

    An experienced Electrical Support Engineer with experinece or desire to specialise in the specifics of LV Electrical and Battery Storage. This is an amazing opportunity to move into a specific, evolving and thriving specialism for your career. Sayjo Recruitmentare acting on behalf of a client to recruit a **Technical Support Engineer** with expertise in the...


  • Tewkesbury, Gloucestershire, United Kingdom Energy Jobline CVL Full time

    Senior IT Technician Tewkesbury, with travel to regional depots Hours: Monday to Friday - 40 hours per week Our client is seeking a dynamic Senior IT Technician to join our team. You will play a vital role in delivering exceptional technical support and overseeing the Information and Communication Technology (ICT) needs of our company. As we embark on...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support EngineerGloucestershire£27,500Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support EngineerGloucestershire£27,500Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support Engineer Gloucestershire £27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom Agilis Recruitment Full time

    IT Technical Support EngineerGloucestershire£27,500Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses...


  • Gloucestershire, United Kingdom Line Up Aviation Full time

    My client is looking for a Process Performance Engineer to join them on a 11-month contract. As the Process Performance Engineer your responsibility is to define the best industrial sequence of work to be operated on the shop Floor, optimizing overall SpentTime by Aircraft. **Role**:Process Performance Engineer **Pay**:£35.00 per hour via Umbrella, inside...

  • IT Support Engineer

    4 days ago


    Tewkesbury, Gloucestershire, United Kingdom Fusion People Ltd Full time

    Job Title: IT Support Engineer Location: Tewkesbury, Gloucestershire Role Type: Full time / Permanent The role You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide 1st and 2nd line support for bespoke and niche systems, including incident...


  • Gloucestershire, United Kingdom Line Up Aviation Full time

    My client is looking for a Repair Stress Engineer to join on them on an 8 month contract. As a Repair Stress Engineer, you will be responsible for analysis and validation of metallic and composite structures for static and fatigue strength to support structuralrepairs according to validated methods. You will ensure adherence to airworthiness regulations,...


  • Gloucestershire, United Kingdom Line Up Aviation Full time

    My client is looking for a Repair Stress Engineer to join on them on a 6 month contract. As a Repair Stress Engineer, you will be responsible for providing bespoke and optimum repair solutions in response to damage reports ensuring operator schedules are maintainedand aircraft downtime is kept to a minimum. **Job Summary** We are looking for an Experienced...


  • Gloucestershire, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking an Electrical Design Engineer to join on an initial January 2024. As the Electrical Design Engineer, you will contribute to the development and maintenance of the Fuel and Landing Gear test benches. You will be joininga multi-disciplinary team: Test Means Architecture & Integration (1VMIF). **Role**: Electrical Design...


  • Gloucestershire, United Kingdom Line Up Aviation Full time

    My client is looking for a Landing Gear Systems Engineer to join on them on a 8 month contract. As a Landing Gear Systems Engineer, you will have experience across a range of disciplines, control systems hardware and software. The role is focused on A350 Brakingand Steering Control System, with a specific focus on requirements and V&V. With product Safety...

  • IT Support Engineer

    6 days ago


    Gloucester, Gloucestershire, United Kingdom Spectrum IT Recruitment Full time

    Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue,...

  • IT Support Engineer

    4 days ago


    Stroud, Gloucestershire, United Kingdom Spectrum IT Recruitment Full time

    Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue,...


  • Gloucester, Gloucestershire, United Kingdom Education Support Professionals Ltd Full time

    We are looking for an experienced and dependable 2nd line IT Engineer to join this small but ever growing client’s business This is your chance to be a part of an organisation that values professional development and encourages innovation. As one of the growing team you will play a pivotal role in ensuring the seamless operation of the IT systems and...