Trade Counter and Customer Services Executive
4 days ago
Our client was established in 1998 and are the UK's leading independent flooring supplier. From carpets to tools and everything in between, direct to site or your door exactly when you need it. Fast, effective and friendly.
This is an exciting new role in this growing company where you will be required to work for at least two days per week at their branch in Colindale as well as being based in Hemel Hempstead.
The Trade Counter & Customer Services Executive role is responsible for various tasks within the business, the key duties are listed below.
This role will involve a high level of administrative tasks and competing pressures on time, so excellent organisation and self-management skills are required.
Responsibilities & daily duties include.
- Serving Customers on our busy trade counter with confidence, respect and a highly professional attitude
- Answering customer telephone calls, ensuring excellent levels of service
- Managing customer payments and ensuring all internal systems are accurately updated and maintained.
- Offering support and guidance to customers, if required, having sufficient product knowledge to discuss product options with the customer. Proactively enhancing your own product knowledge and keeping abreast of new products being introduced into the businessincluding technical specifications. Continual training provided.
- Being accountable for customer complaints you deal with. Raising common issues of concern with management for review as required
- Development of sales to help reach company growth targets
- Ad-hoc tasks as required to support the business Occasionally Cover in other branches for holiday/sickness cover
- Process Sales orders on our system
- Place Purchase orders with suppliers (for non-stock special order items - training provided)
- Source and quote prices for customers
- Call Customers with updates on orders
- Liaise with suppliers and our warehousing operations on deliveries etc
- Work with Branch Manager(s) on queries and leads
- Check stock levels on both our own and suppliers’ products
- Liaise with our accounts dept on invoice and payment enquiries / issues
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