Trade Counter Sales and Customer Service Specialist

7 days ago


Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

Looking for a new career opportunity in the flooring industry? We are seeking a highly motivated and customer-focused Trade Counter Sales and Customer Service Executive to join our expanding team.

About the Role:

We are seeking an experienced sales professional who can provide exceptional customer service and support to our trade customers. As a Trade Counter Sales and Customer Service Executive, you will be responsible for serving customers on our busy trade counter with confidence and respect, answering customer telephone calls, managing customer payments, offering product knowledge and support, and developing sales to help reach company growth targets.

The successful candidate will have excellent organisational and self-management skills, a valid driving licence, and the ability to work well under pressure. They will also have a clear understanding of company policies and vision, and be able to contribute to these by providing efficient service and maintaining above-average levels of branch cleanliness and professionalism.

In return, we offer a competitive salary of approximately £28,000 per annum, plus benefits including opportunities for real progression within the organisation and access to continual training and development.

Key Responsibilities:

  • Serving customers on our trade counter with confidence and respect
  • Answering customer telephone calls and ensuring excellent levels of service
  • Managing customer payments and updating internal systems
  • Offering product knowledge and support to customers
  • Developing sales to help reach company growth targets
  • Ad-hoc tasks to support the business

Working Hours:

This role is full-time, with working hours typically between 8am and 6pm, Monday to Friday.

If you are a highly motivated and customer-focused individual who is looking for a new challenge in the flooring industry, please apply now.



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