Band 3- Urgent Response Administrative Support

2 weeks ago

Wood Green, United Kingdom Whittington Health NHS Trust Full time

The post holder will work in the Haringey Rapid Response and Virtual Ward team which is part of the wider multi-agency Haringey Urgent Care Response service which supports hospital discharges and admission avoidance.

RRVW is co-located and integrated with therapy and adult social services colleagues and aims to respond to patient referrals in the community within 2 hours to prevent admission to hospital.

The post holder will primarily be working in Haringey borough but may be required to see patients in other NCL boroughs.

To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever

To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services. This role may involve dealing with upset or aggressive people on the telephone

To gather key information from referrers and patients etc. who are calling the service, to be guided on to further questions by the information they provide. To gather all the information required for contact assessments and referral registration or for passing on messages.

To carry out an initial triage of patients using various algorithms provided by clinical teams, and your own initiative, booking appointments where appropriate, ensuring patients are on the appropriate teams lists and forwarding complex cases on to clinical teams.

To manage appointments for patients, and to provide advice and information to callers about community clinical services, including criteria for eligibility and other service specific

To register new patients onto the electronic patient record system such as Rio, Medway and other relevant patient systems

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)

To administer incoming and outgoing post as necessary, and to undertake filing, archiving and other administrative roles. To be involved in continuous review of systems and

To assist with analysis and monitoring of performance and activity, making use of a range of

Support the band 4 Administrators in the referral management and appointment booking processes including timely saving of referrals received via the Service Generic

To work as part of a team and when necessary, assist colleagues in their workloads and provide cover for them during absence.To provide general non-clinical information and guidance regarding the Urgent Response Services to the referrers, patients, carers and the general public, in an appropriate manner

  • Band 3- Urgent Response Administrative Support

    2 weeks ago

    Wood Green, United Kingdom Whittington Hospital NHS Trust Full time

    Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team) To administer incoming and outgoing post as necessary, and to undertake filing, archiving and other administrative roles. To be involved in continuous review of...

  • Administrator/coordinator Haringey Urgent Response

    3 weeks ago

    Wood Green, United Kingdom Whittington Hospital NHS Trust Full time

    To respond to verbal complaints made by patients and attempt to resolve these locally and to support other Admin staff doing same. To act as Urgent Response care group Health and Safety Officer. To support the Urgent Response Business manager and Urgent Response Service and operational Managers with implementing policies within the service. To propose and...

  • Administrator/coordinator Haringey Urgent Response

    2 weeks ago

    Wood Green, Greater London, United Kingdom Whittington Hospital NHS Trust Full time

    To respond to verbal complaints made by patients and attempt to resolve these locally and to support other Admin staff doing same. To act as Urgent Response care group Health and Safety Officer. To support the Urgent Response Business manager and Urgent Response Service and operational Managers with implementing policies within the service. To propose and...

  • Administrator/coordinator Haringey Urgent Response

    3 weeks ago

    Wood Green, United Kingdom Whittington Health NHS Trust Full time

    The post holder will work in the Haringey Rapid Response and Virtual Ward team which is part of the wider multi-agency Haringey Urgent Care Response service which supports hospital discharges and admission avoidance. RRVW is co-located and integrated with therapy and adult social services colleagues and aims to respond to patient referrals in the community...

  • Administrator/coordinator Haringey Urgent Response

    2 weeks ago

    Wood Green, Greater London, United Kingdom Whittington Health NHS Trust Full time

    The post holder will work in the Haringey Rapid Response and Virtual Ward team which is part of the wider multi-agency Haringey Urgent Care Response service which supports hospital discharges and admission avoidance.RRVW is co-located and integrated with therapy and adult social services colleagues and aims to respond to patient referrals in the community...

  • Band 4 -administrative Officer/coordinator

    6 days ago

    Wood Green, United Kingdom Whittington Health NHS Trust Full time

    The post holder will work in the Haringey Rapid Response and Virtual Ward team which is part of the wider multi-agency Haringey Urgent Care Response service which supports hospital discharges and admission avoidance. RRVW is co-located and integrated with therapy and adult social services colleagues and aims to respond to patient referrals in the community...

  • Admin Support

    6 days ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Admin Support Post - Band 3 37.5 hours per week, Monday - Friday. **Location**: Brooklands Hospital (Brian Oliver Centre) Coleshill Road, Marston Green We have a exciting opportunity to recruit a Band 3 Admin Support to support our Forensic Inpatient Services. The post holder will play an important role within the wider Admin Team at Brooklands to...

  • Admin Support

    3 weeks ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Admin Support Post - Band 3 37.5 hours per week, Monday - Friday. **Location**: Brooklands Hospital (Brian Oliver Centre) Coleshill Road, Marston Green We have a exciting opportunity to recruit a Band 3 Admin Support to work with the Solihull Community Team. The post holder will play an important role within the wider Admin Team at Brooklands to provide...

  • Admin Support

    4 weeks ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Admin Support Post - Band 3 37.5 hours per week, Monday - Friday (flexible). **Location**: Brooklands Hospital (Brian Oliver Centre) Coleshill Road, Marston Green We have a exciting opportunity to recruit a Band 3 Admin Support to work with the Male Forensic Team. Please note many Trust interviews take place through Microsoft Teams, this can be...

  • Band 4 -administrative Officer/coordinator

    1 month ago

    Wood Green, United Kingdom Whittington Hospital NHS Trust Full time

    To monitor all local policies and ensure timely review as required. To identify and undertake audits as required. To liaise with the Central Booking Team / Urgent response hub regarding any changes To maintain effective stock control of stationary at all sites, accurately recording stock levels and anticipating demand where possible and ensuring that...

  • Admin Support

    3 weeks ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership Trust (CWPT) Full time

    **Admin Support Post - Band 3** **37.5 hours per week, Monday - Friday.** **Location: Brooklands Hospital (Brian Oliver Centre) Coleshill Road, Marston Green** **We have a exciting opportunity to recruit a Band 3 Admin Support to work with the Solihull Community Team.

  • Team Administrator

    3 weeks ago

    Abbey Wood, United Kingdom Oxleas NHS Foundation Trust Full time

    Team Administrator, Band 3 Permanent - Part Time - 15 hours per week (Monday and Tuesday) We are looking for an experienced administrator to join our Barnard District Nursing Team. This is a busy and varied role; you will be based within the Barnard District Nursing team in the borough of Bexley, providing administration support to the clinicians. You...

  • Admin Support

    2 weeks ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Band 3 Clinical Admin Support - 37.5 hours per week Learning Disabilities & Autism Directorate Brooklands Hospital, Marston Green, B37 5RY We are looking for dynamic individuals with excellent communication, organisational, and secretarial skills to support the administration function within our Inpatient units which are based at Brookland’s, Marston...

  • Band 3 Pharmacy Assistant

    2 weeks ago

    Bethnal Green, Greater London, United Kingdom Day Webster Full time

    Position: Band 3 Pharmacy assistantLocation: WhitechapelRate of pay: £12-16Day Webster are currently recruiting a band 3 Pharmacy assistant with A NVQ level 2 qualififcation for a hospital based in WhitechapelOur client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern would be daily, although the...

  • Band 5 Paediatric Nurse

    2 weeks ago

    St John's Wood, Greater London, United Kingdom Hospital of St Johns and St Elizabeth Full time

    Do you want to be part of a vibrant and dynamic team? The charitable Hospital of St John & St Elizabeth is looking for a Band 5 Registered Childrens Nurse to join our busy Paediatrics team. Our Paediatrics staff provide expert knowledge and services across the Hospital including Outpatients and our Urgent Care Centre.Ideally you will have experience of...

  • Facilities Supervisor

    1 week ago

    Marston Green, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Full time Facilities Supervisor - Band 3 Base - Brooklands (This post will require travel to and working from various sites) 37.5 hours per week, permanent role Monday to Sunday various shifts as required (Alternate Weekends) The Facilities Department have a Band 3 vacancy for an experienced Facilities Supervisor to join the team. Based at the...

  • Band 3 Pharmacy Assistant

    4 weeks ago

    Bethnal Green South, United Kingdom Day Webster Full time

    Position: Band 3 Pharmacy assistant Location: WhitechapelRate of pay: £12-16 Day Webster are currently recruiting a band 3 Pharmacy assistant with A NVQ level 2 qualififcation for a hospital based in WhitechapelOur client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern would be daily, although the...

  • Band 3 Pharmacy Assistant

    1 month ago

    Bethnal Green South, United Kingdom Day Webster Full time

    Position: Band 3 Pharmacy assistant Location: Whitechapel Rate of pay: £12-16 Day Webster are currently recruiting a band 3 Pharmacy assistant with A NVQ level 2 qualififcation for a hospital based in Whitechapel Our client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern would be daily,...

  • Band 3 Pharmacy Assistant

    1 month ago

    Bethnal Green South, United Kingdom Day Webster Full time

    Position: Band 3 Pharmacy assistant Location: WhitechapelRate of pay: £12-16 Day Webster are currently recruiting a band 3 Pharmacy assistant with A NVQ level 2 qualififcation for a hospital based in WhitechapelOur client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern would be daily, although the...

  • Band 5 Paediatric Nurse

    4 weeks ago

    St John's Wood, United Kingdom Daytime Healthcare Recruitment Limited Full time

    We are recruiting for an experienced Band 5 Paediatric Nurse to join a Luxury private hospital in St John's Wood working Monday-Friday. The Paediatric staff provide expert knowledge and services across the Hospital including Outpatients and our Urgent Care Centre. Paediatric Nurse Duties: * Providing high quality nursing care and supporting team...