Customer Support Advisor

1 day ago

Horsham, United Kingdom Global 4 Communications Ltd Full time

Salary: £21,000 - £24,000 (dependant on experience) +**Joining bonus of £1500 paid after successful 6-month probationary period**

Hours: Monday to Friday 08:30 - 17:30

Holiday: 25 days + bank holidays

Location: Horsham, West Sussex
- Flexible Working Options Available

Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 supporta wide range of clients employing between one employee and thousands

Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individualsto support this growth.

Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations

Last year we achieved record sales of £34m with profits of over £2m. Our business continues to grow this year both organically and through acquisitions so we need like-minded, hard-working, and adept individuals to support this growth.

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. We have been established for over 23 years and offer our staff job security with none of the team placed on furlough over the last year during the pandemic. Our businessis the perfect place to forge your career.

**What benefits will you receive?**
- 50% off our Broadband & Utility packages, completely**free**after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee.
- Eye care vouchers
- Friday fridge
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave

**What will you be doing?**

As an integral part of the team, the Operations Administrator in Global 4 will never have a dull day There are plenty of different tasks to perform that keep your role fresh and exciting These include:

- Liaise with all internal departments to ensure our client experience is as smooth as possible.
- Work closely alongside existing Operations Administrators to ensure harmonious completion of tasks.
- Monitor and log customer fault tickets - liaising with sales team and service desk.
- Monitor and manage central mailboxes with incoming queries and requests, ensuring supplier updates are added to relevant tickets promptly.
- Attend Operational meetings, actioning minutes and distributing action points
- Booking work-based activities and meetings, including quarterly engineering meetings, hotels and other as required.
- Raising purchase orders where necessary and subsequent actions to conclude.
- Administrative tasks surrounding the maintenance of our proudly presented ISO accreditations.
- Any other duties as/where required.
- Diary Management including the scheduling of meeting rooms for internal meetings for the team
- Provide back up to support to the delivery function, including suspensions and ceases.
- Order hardware required under maintenance.
- Engage with customers to confirm faults are resolved, ensuring user fields are accurately updated.
- Carry out pre-site visit calls, ensuring safe environment for G4 engineers

**What do we need from you?**
- 12 months’ proven administration experience
- Exceptional organisational skills.This includes prioritisation of workload
- Strong interpersonal skills to integrate to the team
- Excellent communication and listening skills
- Strong IT Skills including Word, Excel, PowerPoint, and Outlook
- Ability to multi-task and work in a fast-paced environment
- Strong attention to detail.
- Excellent numerical skills

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