Client Operations Coordinator

2 weeks ago

Leeds, United Kingdom BJSS Full time

**About Us**

BJSS is an innovative tech consultancy - a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

We bring together experts from?diverse backgrounds and experiences in a collaborative and open?culture?to deliver?outstanding?outcomes for our clients, and a stimulating and rewarding?environment?for our people.

**About the Role**

The Client Operations team work within the Central PMO function to own the engagement lifecycle process. The Client Operations Co-ordinator role within Client Ops is predominantly there to own various regular processes within the department, along with assistingthe wider Client Ops team in account management and monitoring business risks. The Client Ops team are responsible for ensuring adherence to business processes, positively driving change and contributing to a culture of continuous improvement to create consistencyin the way that engagements are managed across the 12+ offices.

The Client Operations team offers support and advice to help account teams be more effective by streamlining processes and managing documentation, reporting and organisational knowledge. Above all, the team is part of the overarching BJSS quality managementprocess, providing information that is relevant and accurate in support of effective decision-making.

Tasks and responsibilities include, but not limited to:

- Update and maintain risk status for allocated accounts
- Assist with the work at risk process, tracking commercial risks to the business
- Regularly update Engagement and Documentation tracking documents
- Support Client Operations Analysts with opportunity and engagement management and maintenance of system records
- Coordinate, attend and subsequently track and/or deliver any actions from Client Ops meetings
- Maintain Kepler client and engagement base data
- Attend Account update meetings and record actions where applicable
- Maintain and/or implement processes to ensure adherence to BJSS and ISO standards
- Assist with the creation and delivery of reports.

**About You**
- Essential:_
- Has a pragmatic approach to managing workload and can prioritise well
- Comfortable working in a fast-paced and dynamic environment
- Ability to work effectively to meet tight deadlines and respond positively to changing demands
- Proactive
- Analytically minded
- Acts on own initiative
- Able to prioritise and escalate efficiently
- Strong Excel and Outlook skills
- High standard of verbal and written communication
- Desirable:_
- Commercial awareness and understanding
- Experience in Tech Delivery industry
- Use of Visualisation tools - such as PowerBI
- Use of Internal Knowledge repositories - such as Jira/Confluence
- Use of CRM and Professional Service Automation tools - such as SalesForce

**Some of the Perks**
- A collaborative and inspiring environment working alongside some of the best tech people in the industry
- Hybrid working - you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it
- Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles
- Flexible benefits allowance - you can spend on additional pension contributions, healthcare, dental and more
- Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and more
- Life Assurance (4 x annual salary)
- Giving back - the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech
- 25 days annual leave plus bank holidays
- Discounts - we have preferred rates from dozens of retail, lifestyle and utility brands
- An industry-leading referral scheme
- Flexible holiday buy/sell option
- Electric vehicle scheme
- GymFlex gym membership programme

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