Interim Client Experience Coordinator
2 months ago
**About The Role**
Hippo Digital is recruiting for an interim Client Experience Coordinator to join our growing team and support our Business Development and Delivery teams for a period of 6 Months.
We are a full-service digital consultancy, and looking for someone who will enjoy working in a fast paced environment providing high quality admin support to the wider team.
Your role in a nutshell:
- Supporting the contract administration processes for clients and contractors ensuring timely and accurate completion providing updates to the client and internal teams
- Supporting the resourcing administration process for new and existing client contracts providing updates to the client and internal teams
- Supporting in the account review process for client, collating progress information to be shared
- Supporting in invoice queries from the client and escalating to the finance team
- Monitoring and scheduling of contract renewals, extensions and account review meetings working with the business development
- Compliance administration and support on internal auditing tasks and processes
- Maintaining, updating and developing the operation systems and tools that we use
**Skills and experience that you need**
People are at the centre of everything we do. We’re a diverse and close-knit community united by a love for solving complex problems for our clients and their users. We take a common sense approach to getting things done. We get things wrong, we learn from experience and we adapt. We stay curious and never stop learning.
We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate the following:
- Excellent organisational skills
- Ability to prioritise and multi-task, with a flexible approach
- Focus on attention to detail and accuracy
- Good communication skills and ability to develop effective working relationships
- Able to work independently and help to deliver high levels of internal customer service to the wider team
- Previous experience in an account executive/management role would be advantageous
**This is a temporary position which will start in December for 6 Months. There may be an opportunity to go permanent thereafter.**
**What makes us great**
Hi, we’re Hippo.
We’re a full-service digital consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.
**How Hippo Digital Embraces Diversity & Equal Opportunity**
**Job Type**: Contract
**Salary**: £25,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Leeds LS1
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