Commercial Administrator

3 months ago

Norwich, United Kingdom Certas Energy UK Ltd Full time

SNAP is a unique and innovative company who, over the past 14 years, have become the UK and European market leaders for smart payments within the haulage industry. SNAP connects the entire road transport industry through technology, security and a complete international network of truck drivers, fleets and service providers. There are over 7,000 fleets with 180,000 truck drivers who use SNAP Account on a daily basis when driving across Europe; and we connect them with over 500 service providers of truck parking, truck washing and tolls to simplify fleet management whilst driving revenues for our service provider partners.

The Commercial Administrator plays a pivotal role in ensuring the smooth operation of the Commercial department and contributes to the overall efficiency and effectiveness of the business. This is a varied role ensuring support to all aspects of our Commercial teams, including Network teams, Customer Service, and SNAP Fuelcard. This role provides key customer service to our new and existing customers.

**Job responsibilities will include**:

- Managing the administration of the SNAP fuel card
- Follow up on new Fuelcard customer enquiry leads
- Handle customer invoice queries and ensure timely resolution.
- Generate and provide customer usage reports as needed, prompting usage.
- Conduct account management calls to maintain strong relationships with clients.
- Contribute to Power hour campaigns to upsell the fuelcard offering.
- Provide excellent customer support to both SNAP fuelcard and fleet customers.
- Support overflow and holiday cover for the Customer Service and Account Management (CSAM) team.
- Liaise with new and existing sites to ensure a seamless customer experience

**What We are looking for**:

- Quantifiable experience gained in an equivalent role, with experience in the logistics industry is a bonus
- Strong communication skills for effective interaction with customers and internal teams.
- Detail-oriented with excellent organisational and multitasking abilities.
- Proficient in using relevant software and tools for data management.
- Proven experience in data management, data entry, or a related role

**As a Commercial Administrator you will have access to**:

- Competitive Salary
- Ride to work scheme
- Brand discounts through Certas group scheme
- 25 days holiday (plus bank holidays)
- Buy and sell holiday scheme
- Company pension

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