Customer Service Agent

7 months ago


Newtownabbey, United Kingdom Montgomery Distribution Full time

**Customer Service Agent - Newtownabbey - £20,600**

Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.

We are looking for a passionate Agent who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

**Your Responsibilities of a Customer Service Agent**:

- Keep an organised/methodological system for daily tasks
- Maintain excellent communication skills - both written and verbal with members and internal colleagues
- Ensure smooth and timely transport process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace consignments and reporting on issues
- Liaising with drivers & depots
- Experience in warehouse management systems is preferred
- Amazon CARP & booking procedures experience preferred but not essential

**The ideal Customer Service Agent**:

- Proven experience in a similar administration role
- Strong organisation skills
- Great work ethic and the ability to prioritise tasks appropriately
- Excellent customer service skills
- Able to perform in fast paced pressured environments.
- IT literature, confident using all Microsoft packages including word, excel, PowerPoint and teams
- Strong decision making and problem-solving skills

**Hours**:

- Rotating weekly shifts / 8:00am til 4:00pm, 9:00am til 5:00pm, 10:00am til 6:00pm
- Monday to Friday
- 37.5 hours p/w

**Salary**: £20,600.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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