Operations Shift Team Leader

7 months ago

London, United Kingdom Monica Vinader Full time

**Who we are**

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through three recent awards, proving we are leading the way in sustainable jewellery:

- Ethical Jewellery Business of the Year 2021, Retail Jeweller
- Queen's Award for Enterprise: Sustainable Development 2022
- Responsible Luxury Business of the Year 2022, Positive Luxury
- Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

**Where we need your help**

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Operations Shift Team Leader is an exciting key role in the Operations structure. You’ll have direct responsibility for managing some of our processes, whether that be picking, packing, quality control, goods-in, returns etc. You will lead a team to deliver excellent service to our customers. This is a fabulous opportunity for someone looking to develop their career with a great company at a really exciting time of growth.

**What you’ll do**
- Directly responsible for leading and managing a team across any of the operational warehouse/ fulfilment functions.
- Maintain and promote high standards of Health Safety and Environmental compliance/ controls within your area of responsibility and generally across the site.
- Manage and monitor the time/ attendance, performance, development and general well being of the team.
- Uphold company policies and procedures fairly and consistently.
- Foster an environment of engagement, inclusion and instil a sense of belonging within the team.
- Provide coaching, support and feedback to the team on an ongoing basis.
- Formulate operational plans and collaborate across teams to align resources so that the plan is delivered.
- Contribute and lead continuous improvement initiatives and projects.
- Identify opportunities for personal development and that of the team ensuring any training needs are addressed.
- Be a role model for the Monica Vinader Aims and Values.

**What you’ll bring**
- Energy, ideas and a can do attitude with a desire to learn.
- Relevant operational leadership experience ideally from either an eCommerce, retail or multi-channel environment.
- Excellent interpersonal and all round great communication skills with the ability to confidently present and inspire the team.
- A proven track record of leading and motivating teams and working effectively with others.
- An ability to manage the team fairly and provide honest and construct feedback in sometimes challenging situations.
- An ability to plan and organise and adapt plans quickly in a fast-changing environment.
- Understand use of metrics to drive performance.
- Demonstrated Health & Safety/ Environmental experience within a warehouse environment.
- Analytical with the ability to interpret data and identify appropriate actions.
- A track record of delivering continuous improvement projects and change in an operational environment (including lean techniques).

**To be successful at Monica Vinader**
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner

**Additional Requirements**

Ability to document your authorisation to work in the United Kingdom

Flexible to work either a fixed or 4 on 4 off days only pattern

**Travel Requirements**:
This is a site based role in Acton close to North Acton Tube station. Initially during training and transition, travel to Norfolk will be required.

**Our Aims and Values**:
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

- **Customer Obsessed**_

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they intera

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