Technical Support Representative
3 months ago
**Job Title - **Technical Support Representative
**Location - **Internal role, based at DVS Cardiff
Your responsibilities will include but not be limited to the below:
**Main Responsibilities**
- To provide telephone and remote support to customers experiencing technical difficulties with electronic and CCTV equipment
- Log all calls within management software (Sage CRM) and record detailed notes
- Troubleshooting and testing functionality of equipment and associated components
- Communicate with customers in an efficient and professional manner
- Attend training on new releases of technology (sometimes outside of normal working hours)
- Drive to improve your technical knowledge in and out of work hours
- Develop good customer relations
- Working as part of a team and individually
**Key Attributes and Experience**
- Working with customers to be able to identify issues and find resolutions
- Excellent customer service and communication skills
- Excellent analytical and problem solving
- Great initiative
- Self-motivated to strive for excellence
- A drive to learn and keep up to date with technical advancements
- On-going training is provided but your desire to learn and further your knowledge is essential
- Excellent professionalism and customer service
- Knowledge of basic electronic principles and computing
- IT literate
- A keen desire to learn about new technologies, electronics, computing and networking
- CCTV Industry knowledge is a positive but not essential
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