Technical Support Representative

3 months ago


Cardiff, United Kingdom DVS Full time

**Job Title - **Technical Support Representative

**Location - **Internal role, based at DVS Cardiff

Your responsibilities will include but not be limited to the below:
**Main Responsibilities**
- To provide telephone and remote support to customers experiencing technical difficulties with electronic and CCTV equipment
- Log all calls within management software (Sage CRM) and record detailed notes
- Troubleshooting and testing functionality of equipment and associated components
- Communicate with customers in an efficient and professional manner
- Attend training on new releases of technology (sometimes outside of normal working hours)
- Drive to improve your technical knowledge in and out of work hours
- Develop good customer relations
- Working as part of a team and individually

**Key Attributes and Experience**
- Working with customers to be able to identify issues and find resolutions
- Excellent customer service and communication skills
- Excellent analytical and problem solving
- Great initiative
- Self-motivated to strive for excellence
- A drive to learn and keep up to date with technical advancements
- On-going training is provided but your desire to learn and further your knowledge is essential
- Excellent professionalism and customer service
- Knowledge of basic electronic principles and computing
- IT literate
- A keen desire to learn about new technologies, electronics, computing and networking
- CCTV Industry knowledge is a positive but not essential



  • Cardiff, Cardiff, United Kingdom On Target Recruitment Ltd Full time

    The Company:? Technical Sales Representative?? This is a great opportunity to join a recognised company who are growing their Lifting Equipment Division as part of their continued expansion. Expanding into the Lifting industry brings new products and services to the companies offering, allowing them to further benefit their existing customers. Well...


  • Cardiff, Cardiff, United Kingdom EE Full time

    Location: CardiffEmployment Type: Full-time, PermanentCompensation: £23,504, increasing to £24,064 after 9 months, plus performance incentivesHourly Wage: £12.05Are you passionate about resolving issues? Do you enjoy technology or gaming? If so, you possess valuable skills that can lead to success in a Customer Service Technical position with EE.Join our...


  • Cardiff, United Kingdom Digby Morgan Full time

    summary - _ cardiff, wales_ - _ £26,000 - £36,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1230723:WAL:Z - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...


  • Cardiff, United Kingdom Digby Morgan Full time

    summary - _ cardiff, wales_ - _ £26,000 - £36,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1230723:WAL:J - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...


  • Cardiff, United Kingdom Digby Morgan Full time

    summary - _ cardiff, wales_ - _ £26,000 - £36,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1230723:WAL:TT - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...


  • Cardiff, United Kingdom Digby Morgan Full time

    summary - _ cardiff, wales_ - _ £26,000 - £36,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1230723:WAL:JJ - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...


  • Cardiff, Cardiff, United Kingdom Asda Express Full time

    Customer Support RepresentativeRole: Retail Support StaffLocation: Not SpecifiedHours: Flexible Part-Time Opportunities AvailableHourly Rate: Competitive PayIncentive Program: Quarterly Performance BonusCompany: Asda ExpressWe are seeking enthusiastic and committed Retail Support Staff who can deliver exceptional customer care to join our friendly team. As a...


  • Cardiff, United Kingdom Glen Callum Associates Ltd Full time

    Trainee Field Sales Representative Would you like a career as a Trainee Field Sales Representative / Technical Sales Demonstrator and benefit from some of the best sales training in the Automotive Aftermarket? This is one of the market leading businesses in the Automotive Aftermarket sector and joining them as a Trainee Field Sales Representative /...


  • Cardiff, United Kingdom Digby Morgan Full time

    summary - _ cardiff, wales_ - _ £26,000 - £36,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1230723:WAL:DDD - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first...


  • Cardiff, United Kingdom Glen Callum Associates Ltd Full time

    Trainee Field Sales RepresentativeWould you like a career as a Trainee Field Sales Representative / Technical Sales Demonstrator and benefit from some of the best sales training in the Automotive Aftermarket?This is one of the market leading businesses in the Automotive Aftermarket sector and joining them as a Trainee Field Sales Representative / Technical...


  • Cardiff, Cardiff, United Kingdom Everfield UK Limited Full time

    About Everfield UK LimitedEverfield UK Limited is a leading provider of software solutions for European vertical market and specialist companies. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe's software ecosystem.We operate a decentralised model, allowing our partner companies to maintain their team, brand, and offices...


  • Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Full time

    Technical Project LeadWe are seeking a highly skilled Technical Project Lead to join our team at Rise Technical Recruitment. As a Technical Project Lead, you will be responsible for managing customer projects from cradle to grave, providing technical support, and driving continuous improvement of our technical service.Key Responsibilities:Technical approval...


  • Cardiff, United Kingdom Glen Callum Associates Automotive Ltd Full time

    Trainee Field Sales Representative Would you like a career as a Trainee Field Sales Representative / Technical Sales Demonstrator and benefit from some of the best sales training in the Automotive Aftermarket? This is one of the market leading businesses in the Automotive Aftermarket sector and joining them as a Trainee Field Sales Representative /...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Helpline Support Specialist to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Helpline Support Specialist to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing...


  • Cardiff, Cardiff, United Kingdom Airbus Full time

    ABOUT THE ROLEAs a key member of our team, you will be involved in providing exceptional technical assistance within the aerospace sector. This position is crucial for ensuring the integrity and security of our systems and services.SECURITY CLEARANCE:This role requires UK Nationals only, as it involves working within sensitive areas of the UK Defence...


  • Cardiff, Cardiff, United Kingdom Glen Callum Associates Ltd Full time

    Job Opportunity: Trainee Field Sales RepresentativeAbout the Role:This is an exciting opportunity to join Glen Callum Associates Ltd as a Trainee Field Sales Representative, where you will have the chance to develop your skills and knowledge in the Automotive Aftermarket sector.Key Responsibilities:Develop and maintain relationships with existing customers...


  • Cardiff, Cardiff, United Kingdom Glen Callum Associates Ltd Full time

    Job Opportunity: Trainee Field Sales RepresentativeAbout the Role:This is an exciting opportunity to join Glen Callum Associates Ltd as a Trainee Field Sales Representative, where you will have the chance to develop your skills and knowledge in the Automotive Aftermarket sector.Key Responsibilities:Develop and maintain relationships with existing customers...

  • Technical Support

    3 months ago


    Cardiff, United Kingdom E Consultant Full time

    **Technical Support** Cardiff **Who are we?** ID Management Systems is the UK’s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we’ve been at the top of the ID Card industry supplying some of the country’s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in...


  • Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is seeking a highly skilled Technical Project Lead to join our team. As a Technical Project Lead, you will be responsible for managing customer projects from cradle to grave, providing technical support, and ensuring the successful delivery of products.Key Responsibilities:Technical approval of drawings and...