Office Administrator

3 months ago

Winchester, United Kingdom Williams Lea Full time

**Office Administrator**

**Salary**: £23,400 per annum plus company benefits

Location: Winchester, SO23

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 9am-5:30pm with 1 hour break

Work model: Fully onsite

**Williams Lea seeks a Office Administrator to join our team**

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

**Purpose of role**

The Office Administrator will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Office Administrator may cover any combination of the tasks set out below.

The Office Administrator will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

**Key responsibilities**
- Managing a structured and efficient workflow for all service areas within your remit
- Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly reviewing services to ensure continuous improvement of their delivery
- Ensuring stationery, facilities and other equipment are properly utilised and maintained
- Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
- Actively participating in all on site health and safety audits and assessments and oversee compliance as required
- Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Any other reasonable request made by Williams Lea management or the client
- Courteously greet and interact with visitors to the premises
- Manage room and hospitality bookings, including setting up rooms
- Arrange hospitality/catering and liaise with onsite cleaning teams
- Supervising and assisting at events (including evening events as agreed overtime)
- Maintaining general stock management of the onsite coffee machines
- Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
- Deliver an exceptional file management service
- Sort, scan, rename and distribute incoming mail
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Extensive computer and data related tasks
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Collect and frank outgoing mail - process letters for printing and complete envelope fulfilment requirements
- Handle incoming and outgoing deliveries via courier

**Personal attributes**
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

**The Package**:

- Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
- Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

**Job Types**: Full-time, Permanent

**Salary**: £23,400.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to Commute:

- Winchester, SO23 8SR (required)

Work Location: In person

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