Returns Operative

6 months ago


Cannock, United Kingdom TES Consumer Solutions Full time

**Are you ready for a new challenge?**

Our UK headquarters in Cannock (WS11 8JD) are looking for a Returns Operative to join on a full time, permanent basis. In this role you will be responsible for processing returns such as reporting to customers on their returns, as well as finding and troubleshooting issues with the products. Please note, this role is based in a warehouse environment so will require standing up for long periods throughout the day.

Shift pattern: Monday to Friday, 8.30am-5.30pm (with a 1hr break).

**What you can expect from us**:
We are looking to offer a generous salary as well as 28 days annual leave (inclusive of bank holidays). Celebrate and take a day off on your birthdayon us Substantial staff discount across all products, eye care vouchers and so much more

**What you will do day to day**:

- Unboxing and receiving returns onto our system
- Setting up and testing a vast range of devices including Apple products (laptops, mobile phones and tablets)
- Investigating and troubleshooting faults with returns
- Liaising with the customer services team, sales team and customers to ensure they are updated on returns
- Assisting in the general physical activities of the warehouse to include off-loading and generally moving returns, this may involve some heavy manual lifting.

**What you need to succeed at TES**:

- Excellent attention to detail and able to identify process improvement opportunities
- Ability to work on your own initiative in a structured way, to prioritise activities and use available resources to ensure tasks are completed to deadlines
- Able to adapt calmly and quickly when required to meet business needs
- Strong problem solving and troubleshooting skills with a curious mindset
- A drive to learn and pick up new skills
- Interest and knowledge of latest tech

**Who are TES?**

TES, headquartered in Singapore, is a rapidly growing IT service and recycling company with more than 1,800 employees worldwide at 38 locations in 22 countries. TES continues to expand operations globally and partner with local specialist businesses in areas where TES do not have a presence. Partners provide quality services required by our clients who trust TES to deliver. TES support many global IT service providers, leading OEMs and international businesses as a competent and reliable IT lifecycle service provider. Certificated management systems reassure our clients of TES best practice operations.

**TES -AMM UK, Sustaining Tomorrow.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cannock: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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