Warehouse Returns Operative

2 weeks ago


Cannock, United Kingdom John Craddock Ltd Full time

John Craddock Ltd is a leading retailer and distributor of Land Rover parts and accessories, serving enthusiasts and professionals alike for over 50 years. With a rich heritage and a commitment to excellence, we pride ourselves on providing top-notch products and exceptional customer service to Land Rover owners and enthusiasts globally.

We are looking for a returns operative who will be responsible for ensuring a smooth and efficient returns process for the company. This will involve all aspects of the returns process from customer service to manual handling of returns parcels, issuing claims with couriers for damaged and lost parcels and warranty claims with suppliers.

**The role**:
**Skills/experiences**:

- Knowledge of warehouse operations.
- Knowledge of international export and import procedures.
- Physical fitness to be able to lift, move, and handle heavy or bulky items.
- Customer service experience, the ability to use multi-channel solutions to solve returns queries.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Proficiency in using computer systems and software for inventory management and sales transactions.
- A proactive attitude with a willingness to learn and adapt to changing business needs.

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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