Front of House Receptionist

8 months ago

Altrincham, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Role

The Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site.

Reporting to the Senior Facilities Manager, the Front of House Receptionist will be the face of the business for visiting colleagues and guests and be responsible for leaving great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.

**Responsibilities**:
Greeting and welcoming guests, visitors and colleagues.
Providing information on site layout and directions.
Answering phone calls, scheduling appointments, dealing with enquiries and administrative tasks.
Arranging and serving refreshments to waiting visitors.
Ensuring the Reception area is clean, comfortable, tidy, presentable, and welcoming.
Providing an outstanding customer service and ensuring a pleasant visit for all visitors.
Opening and closing reception, locking away the keys and access cards securely
Answering the vehicle and access gate, opening it remotely where required
Helping visitors access the visitor car park, liaising with security for access where required
Assisting visitors/contractors, deliveries accessing the site via the gatehouse to delivery, liaising with security for access where required
Handling site inductions for guest, visitors and contractors
Liaising with security and providing and logging temporary site access cards for contractors and visitors
Assisting with access within the building (escorting, opening doors)
Handling meeting room bookings (accepting, rejecting, re-booking) and meeting room signage
Making sure meeting rooms are tidy, well presented, supplied with stationery and prepared for meeting sessions
Scanning, sorting, and filing documents used in reception as per company policy
Accepting, sorting, and storing and notifying of deliveries where required
Printing, scanning and laminating materials
Creating and printing internal staff communications
Assisting with VIP visits (meeting and greeting, arranging, and serving refreshments)
Overseeing Reception supplies, stationery and inventory

**Requirements**:
A passion for customer service and exceeding expectations and a drive to deliver exceptional standards
Excellent communication skills, both verbal and in writing
Excellent time management skills
Superb attention to detail but also the ability to see the implications for the bigger picture
Team working skills
Resilience and drive to get things right the first time
Analytical, problem-solving and decision-making skills
Commercial awareness and sensitivity to the business
Good organisation, time management, prioritising and the ability to handle a complex, varied workload
A good knowledge of IT packages
Competencies required below

**Benefits**:
Competitive salary
Onsite Doctor
Employee discounts
Gym Discounts
Company bonus scheme
Company pension scheme
THG is proud to be a Disability Confident Committed employer

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