Application Support Specialist

3 weeks ago


Edinburgh, United Kingdom TELESOFT LLC DBA CALERO Full time

**JOB SUMMARY**
Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist in one of our UK office locations. Reporting to the Application Support Supervisor, you will provide exceptional technical support services to customers, resellers, and channel partners worldwide, resulting in a high level of customer satisfaction. To be successful in this role, you must be very detail oriented and troubleshoot methods and tools to solve technically complex problems.

**ESSENTIAL JOB RESPONSIBILITES**
- Service inbound and outbound customer inquiries in an omni-channel service centre, ensuring all customer interactions are appropriately classified and documented.
- Duplicate, document, and escalate any support ticket.
- Provides moderate-skilled technology support for new log-in creation, account modification, log-in deletions, and password resets. Review and update issues, utilize knowledge bases and wiki pages to support any ticket.
- Complete database restoration, upgrades, and patching.
- Support customers worldwide in a 24/7 environment, as well as provide after-hours support dependent on demand.

**EDUCATION/SPECIAL LICENSES OR CERTIFICATION**
- Bachelor’s degree in Computer Science preferred; experience in lieu of education considered

**EXPERIENCE**
- Knowledge of databases and SQL/Oracle
- 1-3 years customer tech support experience preferred

**SKILLS**
- Excellent customer service skills
- Attention to detail
- Agility to fast paced environment
- Microsoft Office Suite of products with proficiency in PowerPoint, Excel, and Word

**COMPETENCIES**
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization

**BENEFITS**
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy

**Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.



  • Edinburgh, United Kingdom Helix Medical Recruitment Ltd Full time

    As an **Application Specialist** for this global Surgical Navigation company you'll support clinicians in operating theatres in a handful of key accounts in Scotland. - As an Application Specialist, you'll demonstrate Surgical Navigation systems and provide a high standard of clinical and technical support to Surgeon and ODP customers in live operating...


  • Edinburgh, United Kingdom Beacon Support Full time

    **Specialist Study Skills Tutor** Beacon Support Ltd. are recruiting Specialist One-to-One Study Skills Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday...

  • Notetaker Support

    5 days ago


    Edinburgh, United Kingdom Clear Links Support Full time

    **£13.50 + £1.63 holiday pay per hour** Clear Links Support is a specialist provider of academic support to students in higher education. Reliable, degree-level Notetakers are required to produce an accurate record of the content of academic classes which is then handed over to the student. We expect work to be available from September 2023 at the...


  • Edinburgh, United Kingdom LRQA Full time

    Job ID: Location:Edinburgh: Lochside Way Position Category:Administration/Business Support Position Type:Employee Regular LRQA is a leading global assurance provider who specialise in food certification, compliance management systems, supply chain assurance, supplier rating, governance, risk management & performance & process improvements. By bringing...

  • IT Support Specialist

    2 weeks ago


    Edinburgh, United Kingdom Clearwater Analytics Full time

    Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they...


  • Edinburgh, United Kingdom Global Technology Solutions Ltd Full time

    Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support...


  • Edinburgh, United Kingdom Manpower Full time

    Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must...


  • Edinburgh, United Kingdom Manpower Full time

    Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. 5 hours a week between 07:30 - 16:30 Monday - Thursday and 07:00 - 13:30 Fridays. Due to the nature of our client's work the successful candidate must...


  • Edinburgh, United Kingdom European Tyre Enterprise Ltd Full time

    ETEL is a large and complex business encompassing (i) Retail – Kwik Fit, Tyre Pro’s, Central Tyre, Kwik Fit Mobile and Kwik Fit Fleet brands, (ii) Stapleton’s wholesale & distribution, and (iii) ETEL Head Office functions e.g. Finance, People, Technology. Reporting to the Head of Technology Solutions (Retail), the .Net Development Manager will...


  • Edinburgh, United Kingdom Ipsos Full time

    Role overview  Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool.  In addition, they will be expected to collaborate with and foster productive relationships with colleagues across...

  • Security Specialist

    1 week ago


    Edinburgh, Edinburgh, United Kingdom NatWest Group Full time

    Join us as a Security SpecialistThis is a unique opportunity for someone with application security experience to join usTake on a new challenge and use your specialist knowledge to support the wider bank in building and operating secure services that protect both colleagues and customersYou'll act as a subject matter expert in a security related field,...

  • Application Engineer

    4 weeks ago


    Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for an Applications Engineer An opportunity has become available for an Applications Engineer to join a growing semiconductor company focusing on battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between customer facing/traveling and lab work. As an Applications...


  • Edinburgh, United Kingdom Johnston Carmichael Full time

    We are looking to recruit a Payroll Specialist/Senior Payroll Specialistto manage a diverse portfolio of clients and take overall responsibility in ensuring all payroll matters are handled with great care and in full compliance with all aspects of legislation whilst maintaining a positive relationship with each payroll stakeholder. Location is flexible for...


  • Edinburgh, Edinburgh, United Kingdom Computacenter AG & Co. oHG Full time

    Location: UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - London, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: | Contract type: Standard | Business Unit: IT Consulting About the team As a CNAP Senior Consultant, you will deliver post sales technical consultancy for our clients. This includes the implementation and configuration of...


  • Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for a Senior Applications Engineer to join a growing semiconductor company focusingon battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between travelling and lab work. As a Senior Applications Engineer you will have a number of responsibilities that include;International...


  • Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for a Senior Applications Engineer to join a growing semiconductor company focusingon battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between travelling and lab work. As a Senior Applications Engineer you will have a number of responsibilities that include;International...


  • Edinburgh, Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for a Senior Applications Engineer to join a growing semiconductor company focusingon battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between travelling and lab work.As a Senior Applications Engineer you will have a number of responsibilities that include;International...


  • Edinburgh, Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for a Senior Applications Engineer to join a growing semiconductor company focusingon battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between travelling and lab work.As a Senior Applications Engineer you will have a number of responsibilities that include;International...


  • Edinburgh, United Kingdom IC Resources Full time

    An opportunity has become available for a Senior Applications Engineer to join a growing semiconductor company focusing on battery management systems for the automotive industry, based in Edinburgh. This role is split 50/50 between travelling and lab work. As a Senior Applications Engineer you will have a number of responsibilities that include; ...


  • Edinburgh, United Kingdom Henderson Scott Full time

    IT Infrastructure SpecialistHenderson Scott have partnered with a highly reputable UK business that are well known leaders within their field. Due to the constant growth, we are supporting to find an experienced IT Infrastructure Specialist to join the Edinburgh office on a hybrid basis.RequirementsArchitecture & design of infrastructure systems.Recent...