Band 3 Medical Secretary

2 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

**Main duties, tasks & skills required**:

- Liaise with staff and service users
- Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate
- To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome
- Provide effective communication and problem solving both face to face and via telephone
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature
- Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
- Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment

**Desirable**:

- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitme

  • Band 3 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a Band 3 Medical Secretary to join the Imaging Department at the Queen Elizabeth Hospital. This is an exciting opportunity to gain experience of working in a fast-paced department that is continually growing, and to expand and develop your existing knowledge and skills. The post-holder will be expected to support the...

  • Band 3 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: A fantastic opportunity has arisen for a Band 3 Medical Secretary to join the Imaging Department at the Queen Elizabeth Hospital. This is an exciting opportunity to gain experience of working in a fast-paced department that is continually growing, and to expand and develop your existing knowledge and skills. The post-holder will be...

  • Band 3 Supporting Medical Secretary

    5 days ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    An opportunity has arisen for a Band 3 Medical Secretary (Supporting) to join our team within the Community Paediatric Administration Service in the Children and Families Division working with the Children in Care Team. Based at Heartlands Hospital CDC. This is a permanent Band 3 post offered on a full time basis, working 37.5 hours per week. This...

  • Band 3 Medical Secretary

    4 weeks ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: A new exciting post has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Heartlands Hospital. The post holder will play an important role in providing an effective and efficient administrative and secretarial service to our Paediatric Consultants and their medical team. By personally assisting with the...

  • Band 3 Medical Secretary

    14 hours ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: A new exciting post has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Heartlands Hospital. The post holder will play an important role in providing an effective and efficient administrative and secretarial service to our Paediatric Consultants and their medical team. By personally assisting with the...

  • Band 3 Medical Secretary

    4 weeks ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team. The post holder will provide an empathic and sensitive point of...

  • Band 3 Medical Secretary

    4 weeks ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Band 3 Secretary The Pain Management Department has the following exciting opportunity available to join the administration workforce based at the Queen Elizabeth Hospital. - Band 3 Secretary Pain Management - 37.5 hours (Full time) This role involves working closely with clinical teams to provide safe, caring and effective management of patients. As the...

  • Band 3 Medical Secretary

    13 hours ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Band 3 Secretary The Pain Management Department has the following exciting opportunity available to join the administration workforce based at the Queen Elizabeth Hospital. - Band 3 Secretary Pain Management - 37.5 hours (Full time) This role involves working closely with clinical teams to provide safe, caring and effective management of patients. As the...

  • Band 3 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking to recruit an enthusiastic and motivated band 3 medical secretary to work 33 hours per week to join our friendly secretarial team within the Cardiology Department based at Birmingham Heartlands Hospital. **Main duties, tasks & skills required**: You must possess excellent organizational skills and be experienced in dealing...

  • Band 3 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Heartlands Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and...

  • Band 3 Support Secretary

    1 month ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    Support Secretary Neuropsychiatry Service The Barberry Band 3 37.5 hours per week We are looking for a Support Secretary Secretary to assist the medical secretaries within our Neuropsychiatry Service. You will need to assist in providing a high quality support secretarial service to ensure the smooth running of the department. The post holder will...

  • Band 3 Medical Secretary-respiratory Medicine

    1 day ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An opportunity has arisen for a band 3 Medical Secretary to support one of our Respiratory Medicine Teams at Heartlands. You will be expected to provide a comprehensive secretarial service within our busy department. The role will entail working closely with our clinical teams to provide safe and effective management of patients; you will be...

  • Band 3 Medical Secretary-respiratory Medicine

    16 hours ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An opportunity has arisen for a band 3 Medical Secretary to support one of our Respiratory Medicine Teams at Heartlands. You will be expected to provide a comprehensive secretarial service within our busy department. The role will entail working closely with our clinical teams to provide safe and effective management of patients; you will be...

  • Medical Secretary

    1 month ago

    Birmingham, United Kingdom Hollyoaks Medical Centre Full time

    **About us** Hollyoaks Medical Centre is a friendly practice of 4,500 patients. The practice team works to high standards at all times in a fast friendly paced atmosphere. We are looking for a medical secretary to fit into our friendly and hard working team. We are looking for an enthusiastic, experienced and motivated Medical Secretary to join our team at...

  • Band 4 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated Band 4 full-time Medical Secretary Supervisor (37.5hrs per week) to join our friendly secretarial team within the Urology Department at University Hospital Birmingham. The post will be based on Queen Elizabeth Hospital Birmingham. You will be required to work to a high standard of accuracy and be able...

  • Band 3 Medical Support Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    This is an exciting opportunity to join an established Diabetes and Endocrinology team on the Heartlands Hospital site. The post will be a supportive role within the existing secretarial team. The successful candidate will be a confident individual with excellent administrative, telephone and communication skills. They will carry out a variety of duties...

  • Band 4 Medical Secretary/supervisor

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated Band 4 full-time Medical Secretary Supervisor (37.5hrs per week) to join our friendly secretarial team within the Urology Department at University Hospital Birmingham. The post will be based on Good Hope Hospital site. This is an exciting opportunity for an individual who relishes a challenge and is...

  • Band 3 Medical Secretary

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking for a hard-working and friendly medical secretary to complement our Team in the Clinical Chemistry Department for our Chemical Pathology (Lipid Clinic) services based at Birmingham Heartlands Hospital. The role requires you to provide secretarial support to consultants and their teams with particular responsibility for dealing...

  • Medical Secretary

    1 week ago

    Birmingham, United Kingdom ACE Medical Partnership Full time

    **Job summary**: To provide a medical secretarial service to the Practice primarily to process patient referrals and medical reports generated by the doctors, health professionals, to deal with all related enquiries and queries. The medical secretary also provides some secretarial support to the Practice Business Manager Job responsibilities: To provide an...

  • Medical Secretary

    7 days ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The Department of Nephrology are seeking an experienced, dynamic, hard working Band 4 Medical Secretary to join their busy team for a minimum of 30 hours per week, could be up to 37.5 per week. The Department looks after children with a variety of kidney related disease and is one of only 12 Paediatric Nephrology Departments in the UK.