Early Arrears Management Officer

5 months ago

Trafford, United Kingdom The Growth Company Full time

The Growth Company’s (GC) Business Finance Solutions team have an exciting new opportunity for a Collections Officer who will manage the portfolio of Start Up Loan clients who have defaulted on their loan repayments.

**GC Business Finance** is a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.

**Key Responsibilities**
- Negotiating Repayment Plans for Customers experiencing genuine financial difficulties.
- Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
- Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
- Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
- Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
- Liaising with all Third Parties authorized to act on the Customers behalf.
- Ensure all responsibilities under Treating Customer Fairly are met.

**About you**
- Have an understanding and/ or experience of financial process.
- Being able to show empathy on all calls.
- Think logical in different scenarios.

**Skills Required**:

- Credit Control and arrears experience.
- Account and CRM database management.
- Numerical and communication skills - “Communicate with impact and empathy”.
- Ability to work in a team environment.
- Excellent planning and organisation skills.
- IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
- Diary management.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Debt collection: 1 year (preferred)

Work Location: In person

Reference ID: 3893

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