Metered Customer Service Advisor
3 weeks ago
**Salary: £21,491 - £26,863 + 25 days hols + 8 BH + Pension + Company Van**
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**Location: Market Weighton - To be considered for this role you should live within a reasonable commutable distance to the role location**
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**Purpose of the role**
**Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.**
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**Key Accountabilities**
Some of the key responsibilities you will have will include but are not limited to:
- Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
- Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day to day business decisions.
- Take ownership of allocated meter reading area to ensure delivery of excellent customer service, in line with the Company vision.
- Visit and enter customer’s premises, e.g. homes, factories, schools etc. on a cyclical basis to record water meter readings.
- Ensure all meter reading targets are met through individual time management and effective utilisation of contractual flexible working procedures and hours of work.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Carry out ad hoc meter readings as required, e.g. checks and final reads.
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Carry out basic investigation into high and low consumption and take appropriate action.
- Provide support and assistance to other teams within the business when necessary in order to maintain customer service.
- Take responsibility for the correct and safe utilisation of all equipment provided.
- Ensure compliance with Health and Safety legislation and adherence to accident management procedures
- Act as a front-line representative of Yorkshire Water, ensuring that vehicles, corporate clothing and equipment are maintained appropriately, and Company values and behaviours are demonstrated during all activities
**Knowledge and Skills Required**
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**Essential**
- Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
- Full Driving Licence
- Develops and maintains effective internal and external relationships.
- Experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
- Clearly demonstrates the Yorkshire Water company values and behaviours.
- Experience of working independently.
- Ability to manage own workload.
- Experience of working in a Customer service environment.
- Good attention to detail.
- Ability to work on own initiative.
- This is an outdoors role so you must be comfortable working in all weathers and terrains.
- You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
**Desirable**
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and / or regulated environment.
- Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
**What's in it for you?**
We are committed to attracting and developing the best people across our business. Our success relies on our ability to provide a supportive, inclusive and motivating environment where everyone has a role to play in supporting the delivery of outstanding service to our customers.
We offer excellent career opportunities to our colleagues, in an environment that is challenging and rewarding.
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**Advert End Date: 22nd January, 2023**
If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
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