Customer Service Specialist
4 weeks ago
Paynt. Payments As You Need Them.
Who We Are
We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.
At Paynt, we aim to be the preferred acquirer for European payment solution providers. To achieve this vision, we're seeking talented individuals to join us on our ambitious journey.
What We Need
We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services.
Your Responsibilities
- Ensure high customer satisfaction by providing excellent customer service.
- Be responsible for proactively contacting customers to ensure continued use of our services.
- Conduct outbound calls to existing customers to follow up on their experience with onboarding at Paynt, address any concerns and offer other additional products and services.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers.
- Be confident in presenting solutions to ensure customer satisfaction.
- Meet and exceed customer retention targets.
- Maintain in-depth working knowledge of the company’s products, systems and processes.
- Act as a liaison, providing accurate, valid and complete product/services information using appropriate methods /tools.
- Collect and provide customer feedback to Team Lead.
- Keep records of customer interactions, comments, and complaints.
Your Profile
- (+) Experience in merchant acquiring, payment solutions or financial services.
- Proven experience in a customer service and customer retention role.
- Demonstrated success in upselling and cross selling products or services .
- Excellent communication skills with the ability to build rapport with customers.
- Fluent in English.
- Ability to work in fast-paced environment.
- Critical thinker and problem solver.
- Customer focused with a passion for delivering excellent customer service.
What We Offer
- Competitive salary that is being reviewed regularly.
- Equity compensation on top.
- Great office space & location (Market Harborough).
- Lively, diverse, and fun working environment with endless growth opportunities.
- Training and certification opportunities.
Why Join Us
Whenever there's chemistry and the right match of competencies, we always find good terms to welcome you into our team. Share your application, and let's Paynt the future together
-
Customer Service Specialist
2 weeks ago
Market Harborough, United Kingdom Paynt Full time**Paynt. Payments As You Need Them.** **Who We Are** We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred...
-
Customer Service Specialist
3 weeks ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.If the following job requirements and experience match your skills, please ensure you apply promptly.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment...
-
Customer Service Specialist
1 month ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Service Advisor
3 days ago
Market Harborough, United Kingdom Vanilla Recruitment (UK) Ltd Full timeWe’re delighted to be supporting a busy local business with the recruitment of **two** Customer Service Advisors. Please note this a temporary role for 6 weeks supporting through a busy period and due to the urgent requirements of the business, applicants must be immediately available. **Salary and hours of work**: - £10.60 per hour - Monday, Tuesday,...
-
Customer Support Specialist
7 days ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.If the following job requirements and experience match your skills, please ensure you apply promptly.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment...
-
Customer Support Specialist
1 week ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We ArenWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.nAt Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
2 weeks ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
1 day ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering,...
-
Customer Support Specialist
1 day ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering,...
-
Customer Support Specialist
1 day ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
1 week ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
7 days ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering,...
-
Customer Support Specialist
4 days ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering,...
-
Customer Support Specialist
1 day ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
12 hours ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them. Who We Are We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
2 days ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Customer Support Specialist
2 days ago
Market Harborough, United Kingdom Paynt Full timePaynt. Payments As You Need Them.Who We AreWe are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.At Paynt, we aim to be the preferred acquirer for...
-
Market Harborough, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 341111**Salary**: - £30,471- pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the...
-
Market Harborough, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 341111**Salary**: - £30,471- pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About the...
-
Customer Service Adviser
1 week ago
Market Harborough, United Kingdom Mobility Your Way Full time**Customer Service Adviser Job Description** Reporting to the Commercial Director As a Customer Service Adviser, you will often be the first person our customers speak to when they call with an issue or query. As a result, you must be patient, polite, detail-orientated, meticulous and ultimately be driven by delivering excellent customer service. Our...
