Assistant Facilities Manager
2 days ago
My client is based in Uxbridge and looking to recruit a hands on Assistant Facility Manager to assist in the smooth running of their centre.
**Key Responsibilities**
- Work as one team with your CSM/CSR(s) to deliver targets - including opening, closing and daily check standards.
- Ensuring the Centre building/facilities are of the expected high standards at all times.
- Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork to schedule.
- Ensue preparation and maintenance of Orega accounts and client files.
- Support your CSM in the client renewal process.
- Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally.
- Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately.
- Get to know Centre customers and their businesses to promote business awareness and upselling opportunities.
- Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks.
- Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum.
- Handle all purchasing and Centre stock control (in liaison with the Purchasing Manager).
- Be trained in all AV equipment and handle all IT/Telephony (liaising with Silver lining) to successfully handle customer enquiries.
- Providing administrative and sales support to the Company Directors.
**Health and Safety**
- Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk.
**Essential Skills, Experience & Qualifications**
- 2-3 years outstanding customer relationship skills
- 1-2 years experience of engaging in influencing client renewals and general finance is preferred
- 1-2 years experience in a commercial environment where you will have acquired good knowledge of service operations is a must
- Willing to take on a team manager role
- Ability to demonstrate systems monitoring and compliance is necessary
- Confident communication and presentation skills
- Curious and people oriented with the ability to engage customers and ask questions with ease
- Excellent influencing skills and positivity is required
- Computer literate and will to learn and show others how to use IT/Telephony is essential
**Personnel Attributes**
- PC Literate with advanced knowledge of Microsoft packages
- Excellent team player, with the ability to manage and supervise junior staff
- Confidence to interact with a range of clients up to Board level
- The ability to multi-task
- A proactive approach to the working environment
- Ability to operate sensitively in multicultural environments and build effective working relations
- Self-motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills
- Ability to maintain and control and perform during stressful situations
- Is confident and at ease when handling customer/visitor enquiries
Permanent Placement
Salary : £26k to £27.5k.
Two shifts: 8am - 5pm or 9am - 6pm Monday - Friday.
Annual Leave 25 days plus Bank Holidays, plus your birthday and plus x1 Wellbeing Day.
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