Customer Access Officer

3 days ago


Catford, United Kingdom Reed Business Support Full time

My client, a South East London Local Authority, seek an experienced Customer Service Advisor to start immediately.

**Main Purpose of the job**:

- To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods, either via telephony or the face to face Digital Zone as applicable
- To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, face to face, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other servicesas required to ensure timely and satisfactory resolution.
- Provide administrative support to a number of Council functions such as, Environmental Services, Planning, Housing and Registration Services
- Good telephone manner
- Be organised
- Willing to learn new services
- Excellent customer service skills
- Good time keeping
- Flexible approach to work

Immediate start

£13.94 per hour PAYE

Hybrid working



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