Customer Service Apprentice

4 weeks ago

Catford, United Kingdom Specsavers Full time

**Job Role: Customer Service Apprenticeship**

**Location: Catford**

**Working hours: Full time to include Weekend working - 40 hours**

**Weekly: £240.00**

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

This is a dual role where you will be required to work between the Office, carrying out Admin duties and the Call Centre and will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

**Another way of learning**:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged** Level 2 Customer Service Practitioner**.

**Why choose an Apprenticeship?**
- Earn a salary **(paid monthly)**:

- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you - one that invests in its people - there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come

**Who is this Apprenticeship for?**
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you **haven’t** worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

**What does the role involve?**
- Efficiently answer all telephone calls to the store
- Respond positively to customer enquiries and direct them to the appropriate department.
- Respond positively to and resolve customer complaints.
- Customers receive advice about when we can provide them with an appointment closest to their requested time.
- Customers receive a positive and friendly approach to excite them about their planned visit.
- Customers are advised of the current promotions and any relevant contact lens or product information.
- Customers details are requested in an empathetic manner.
- Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
- Customers receive a reminder call / text.
- Customer details are recorded accurately.

**What’s next?**

Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on** 01566 771888 **.

  • Customer Service Apprentice

    2 weeks ago

    Catford, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store: Specsavers Catford** **Salary £6.50 per hour, Bonus included.** **Hours: 40 hours per week - Includes weekend working** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc) and WeCare employee support...

  • Apprentice Estate Agent

    2 weeks ago

    Catford, Greater London, United Kingdom Connells Group Full time

    We're looking for a highly motivated Apprentice Estate Agent to join our fantastic residential sales team in branch in Lewisham. We take the employment of new talent in to our company very seriously and fully support the Government Apprenticeship Programme. Our commitment to continuous professional development is seen as critical to our success. This is...

  • Optical Assistant Apprentice

    3 weeks ago

    Catford, United Kingdom Specsavers Full time

    **Job Role: Optical Assistant Apprenticeship** **Location: Catford** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £240.00** At Specsavers, we’re always looking to the future - which is where people like you come in. Our Apprenticeship scheme gives people of all ages the chance to boost their existing skillset and...

  • Optical Assistant Apprentice

    2 weeks ago

    Catford, United Kingdom Specsavers Full time

    **Optical Assistant Apprenticeship** **Store: Specsavers Catford** **Salary £6.50 per hour, Bonus included.** **Hours: 40 hours per week - Includes weekend working** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc) and WeCare employee support...

  • Customer Service Trainer

    2 weeks ago

    Catford, Greater London, United Kingdom The Hyde Group Full time

    LewishamUp to £33,000Hyde is looking to recruit a Customer Service Trainer.Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to...

  • Customer Service Officer

    2 weeks ago

    Catford, Greater London, United Kingdom The Hyde Group Full time

    LewishamUp to £23,00035 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to FridayHyde is looking to recruit an inbound Receptionist (Customer Services Officer).Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000...

  • Customer Service Officer

    2 weeks ago

    Catford, Greater London, United Kingdom The Hyde Group Full time

    LewishamUp to £23,11035 hours per week, between 8:00 am - 8:00 pm, Monday to FridayHyde is looking to recruit an inbound Customer Services Officer.Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple,...

  • Customer Service Advisor

    2 weeks ago

    Catford, Greater London, United Kingdom The Hyde Group Full time

    LewishamUp to £23,00035 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to FridayHyde is looking to recruit an inbound Customer Services Advisor.Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our...

  • Customer Service Advisor

    3 weeks ago

    Catford, United Kingdom Halfords Full time

    This role is based at our Bromley Road Centre. With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for: - Finding the right solution to suit the customer’s needs - Quoting and booking services - Giving clear explanations and advice -...

  • Customer Service Assistant

    2 weeks ago

    Catford, Greater London, United Kingdom Game Nation Full time

    We're Game Nation, we're the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we're looking for talented people to join our business.We're currently recruiting for full time Customer Service Team Members for our Lewisham venueFlexibility and a passion for dealing with customers are vital for these positions.You will provide a...

  • Customer Service Administrator

    4 weeks ago

    Catford, United Kingdom ORP Recruitment Full time

    **Due to continued growth, an established property company have an opening for a Customer Service Administrator.** **This role involves acting as first point of contact for residents and clients to schedule repairs, working as part of a friendly team with opportunity to develop within the organisation.** **You must be available for an immediate...

  • Customer Service Officer

    2 weeks ago

    Catford, Greater London, United Kingdom Neway International Ltd Full time

    Neway are looking for a Customer Service Officer to join our client based with Lewisham Council.This role is starting asap, working 35 hours a week, initially for a 4 month contract that will be extended after review.Pay Rate is £15.51 p/h PAYEThis will be a hybrid role.Job Types: Full-time, Temporary contract, Fixed term contractSalary: £15.51 per...

  • Customer Service Officer

    3 weeks ago

    Catford, United Kingdom Reed Business Support Full time

    My client, a southeast London local authority,seek to recruit a Customer Service Officer within the Customer Service Centre on a full time basis, Monday-Friday 9am-5pm The Customer Service Centre handles customer enquiries for the following services: Corporate Switchboard, Envirocall, Housing, Planning, Registration Services, Highways Licensing, Electoral...

  • Complaints Officer

    2 weeks ago

    Catford, United Kingdom Service Care Full time

    **Job Title: Complaints Officer** **Locations: Catford SE6, hybrid working** **Contract Type**:3 months temp initially** **Work Pattern: Monday-Friday 36 hours per week** **Start Date**:ASAP** **_Job role - _** The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...

  • Repairs Call Handler

    2 weeks ago

    Catford, Greater London, United Kingdom Service Care Full time

    Job Title:Repairs Call HandlerLocation of the job: Lewisham SE13Weekly hours: 36 hoursWorking hours: Monday-Friday 9-5Start date:ASAPJob PurposeThe role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating...

  • Labourer Driver

    2 weeks ago

    Catford, Greater London, United Kingdom Service Care Full time

    I am looking to recruit Labourer with a full UK Driver License and own vehicle to join the Housing Maintenance Team on a Long Term contract covering Lewisham area.This role is for an immediate start.Please be aware you will need your own vehicle for this post.The Post.labourer required to undertake all types of labouring duties including the removal of...

  • Responsive Repairs Administrator

    2 weeks ago

    Catford, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Responsive Repairs AdministratorWork Pattern: Monday - Friday 9am-5pm (Office based)Contract: Temp ongoingLocation: Lewisham SE6Our client is looking for a Repairs Administrator to support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum...

  • Customer Assistant

    3 weeks ago

    Catford, United Kingdom Lidl Full time

    20 Hours, Night Shift Summary £11.95 up to £13.00 per hour (including an extra £3.00 per hour while working between 00:00 and 05:00). This isn’t stacking shelves. This is feeding families. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-stocked so that customers can get the products they love and need....

  • Head Of Strategic Transport

    2 weeks ago

    Catford, Greater London, United Kingdom Service Care Solutions Full time

    Head of Strategic Transport & Highways 3 months, Inside IR35 Lewisham About the role To provide strategic leadership, direction, management and control in the delivery of the Council's Strategic Transport & Highways service, within a performance, risk management and value for money framework.Responsibilities To be responsible for the effective management,...

  • Customer Care Operative

    2 weeks ago

    Catford, Greater London, United Kingdom Constructive Moves Full time

    This leading residential developer, based in London is looking for Cuystomer Care Operative to carrying out all aspects of property maintenance, including Carpentry, Plumbing, Painting and Tiling for New Build Residential schemes.These faults are normally minor issues, such as cracked plaster, leaks from plumbing and general settlement of the building after...