Host/hostess

5 months ago

London, United Kingdom Float Hub Full time

_Float Host/Receptionist_

**Float Hub has raised the level of float therapy in London, providing the perfect environment for customers to powerfully relax, refresh, and find focus. This is an exciting time to join at the ground level within an exciting growth industry, wherein you can transform lives on a daily basis. We're looking to add new hires to the team, for additional support primarily on weekends, with additional shifts possible during the week.

Our 5-year plan includes significant growth projections, and we would love for our team members to grow as we do. You’ll have the chance to make a real impact on the business, and good performance will be recognised by our industry-leading bonus scheme.

**The Role**
- As Float Host, you’ll be integral to our day to day operating, with chief responsibility for ensuring members & customers are as best prepare for their experience as can be
- Ensure delivery of world-class service to customers at all times, connecting with a calm, welcoming style
- Handle membership enquiries, sales, and renewals
- Embody our core values
- Maintain Health & Safety standards in our float spa
- Coordinate our community donations & local volunteer program
- Restocking and cleaning rooms after each client

**Ideal Skills**
- 1+ year of experience within a customer service environment
- Excellent communication & computer literacy standard
- Positive & proactive mindset

**The Perks**
- Stacks of opportunity for personal growth & development
- Free staff floats, so you’ll always be your best self
- Competitive basic pay + incentives; we want you to enjoy the success you help create
- Access to company options scheme after qualifying service
- Comprehensive benefits scheme, including free retreats, cycle-to-work, pension, etc.

**The Company**As much as we are looking to provide the perfect floating environment, with world-class service, equally as important is for us to have a positive impact on the lives of our customers, and local community. We want to grow a leading wellness business, that will be luxuriously special yet welcoming to all.

Floating can have hugely positive effects on people from all walks of life. There will be a number of free floats per centre reserved for community benefit. Currently, these will be allocated for both emergency services workers (in response to recent reports of high stress & even PTSD in the sector), and those who take part in our volunteer program to support local mental health charities.

We will give priority to people who love and understand float therapy or float regularly.

Expected start date: Immediate

FREE FLOATS FOR ALL TEAM + Commissions.

Please note: the role require restocking and cleaning the rooms after each client.

**Please DO NOT call in shop.**

Please note: Application without Assessments completed will not be accepted.

**Job Types**: Part-time, Permanent

Pay: From £12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Store discount

Supplemental pay types:

- Commission pay
- Performance bonus

Application question(s):

- How long does it take to reach Old Street (Northern Line) or Shoreditch High St (Overground) ?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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