Call Handler for National Supply Disruption Response

4 weeks ago

London, United Kingdom Department of Health and Social Care Full time

**Details**:
**Reference number**:

- 309456**Salary**:

- £25,190 - £31,026- Leeds - £25,190 - £27,509. London - £28,766 - £31,026- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Fixed Term
- Loan
- Secondment**Length of employment**:

- 12 Months**Business area**:

- DHSC - Global Health**Type of role**:

- Contact Centre
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leeds, LondonAbout the job

**Job summary**:

- In DHSC, we are proud of our purpose - to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.
- If you like being at the heart of things, working on some of the most important issues effecting people across the UK, then working in the National Supply Disruption Response (NSDR) is the right place for you. Our team acts as a single point of contact when a provider, supplier or research body has exhausted all other options available to them to maintain supply of medical products. We are a UK-wide service working closely with the NHS and national governments of Scotland, Wales, Northern Ireland and the Crown Dependencies.**Job description**:
The Call Handler role sits within the NSDR’s Complex Case Investigation and Management (CCIM) team, which is a customer-facing operational team. The team manages a 0800 national supply incident helpline and responds to notifications of medical product shortages from product suppliers, NHS Trusts, social care providers and other health and care partners from across the UK. Working with other UK delivery partners, the team actively logs, investigates, and resolves supply disruptions, including arranging emergency freight solutions via the NSDR’s Freight Desk.

**Person specification**:
**The post holder will**:

- Be the first point of contact for originators, provide an exceptional level of customer service, have the ability to quickly establish the nature of the query, assemble key facts and identify the correct response pathway.
- Ensure accurate and sustained record management; within the case management system, shared outlook inbox and team exchange file-sharing site.
- Work with internal and external stakeholders and NSDR colleagues to ensure information flows to support successful case resolution.
- Provide administrative support across the team; from arranging and attending meetings, note taking, recording and monitoring actions, inbox management and daily reporting.

**Key Skills and Experience**

**Essential**
- Able to work at pace with excellent organisational skills; a good multi-tasker that can prioritise effectively to manage workload in demanding situations.
- Strong administrative skills and experience, problem solving ability, and a high level of accuracy when completing actions.
- Good team player with the ability to build and maintain effective relationships with key stakeholders and team members.
- Effective written and verbal communication skills.
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Teams (with additional training available to further knowledge of these programmes).

**_ _**Desirable experience**:

- Office administration roles.
- Call centre roles.
- Project support officer.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £25,190, Department of Health and Social Care contributes £6,801 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Sift date: expected W/C 25/09/2023

Interview date: expected W/C 02/10/2023

Interview location: By Video

The available interview slots will be released with the sift scores.

Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the ‘key skills and experience required for the role’ section of the advert.

**Further Information**

Applicants who are appointable but were not successful in appointment to this vacancy, may be held on a reserve list fo

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time

    Call Handler – Social HousingFinsbury Park4 months temp, possibly longer£12.50phThe CompanyOne of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this...

  • Ecrs Call Handler

    2 days ago

    London, United Kingdom City of London Police Full time

    **Type of contract: FTC ( **1 Year, to be reviewed thereafter) **Rank/Grade**:C **Directorate/Department**:Economic Crime Directorate (ECD)/NFIB **Vetting level required: RV/ **CTC **Location**:City of London Police, Guild Yard East, London, EC2 **Salary**:£29,030 plus £6,710 per annum London Weighting We have an exciting opportunity to join the...

  • Ecrs Call Handler

    2 days ago

    London, United Kingdom City of London Police Full time

    **Type of contract: FTC ( **1 Year, to be reviewed thereafter) **Rank/Grade**:C **Directorate/Department**:Economic Crime Directorate (ECD)/NFIB **Vetting level required: RV/ **CTC **Location**:City of London Police, Guild Yard East, London, EC2 **Salary**:£29,030 plus £6,710 per annum London Weighting We have an exciting opportunity to join the...

  • Call Handler

    1 month ago

    London, United Kingdom Aston Group Full time

    **Salary and Benefits**: - Competitive - 22 days holiday per year in addition to Holidays and Birthday Off after one year of service - Pension with 4% salary sacrifice scheme and employer contribution - Death in Service benefit of 4 x salary - Employee Assistance Programme - Cycle to Work Scheme - Eye Care Vouchers **The Role** As our Call Handler you...

  • Call Handler

    1 month ago

    North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London. We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a...

  • Call Handler

    1 month ago

    London, United Kingdom Brilliance Consultancy Services Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Overview**: We are currently seeking Handlers to join our team. As a Handler, you will play a crucial role in the efficient operation of our facility. This position offers an opportunity to work in a dynamic environment and contribute to...

  • Call Handler

    4 days ago

    London, United Kingdom Howells Solutions Full time

    **Call Handler - Social Housing Repairs and Maintenance** **Stratford, London Permanent, full time £23,000** **To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance!** Are you an experienced Call Handler within the social housing sector? Do you have...

  • Call Handler

    1 week ago

    London, United Kingdom IONIC Recruitment Full time

    Call Handler – Social HousingFinsbury Park4 months temp, possibly longer£12.50phThe CompanyOne of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this...

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler – Social Housing Finsbury Park 4 months temp, possibly longer £12.50ph The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team...

  • Call Handler

    2 weeks ago

    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler – Social Housing Finsbury Park 4 months temp, possibly longer £12.50ph The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team...

  • Customer Care Call Handler

    1 week ago

    London, United Kingdom RGE Services Ltd Full time

    Customer Care Call Handler About us A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years'...

  • Service Desk Call Handler

    1 month ago

    London, United Kingdom Reliable Networks Full time

    Job Title**:Service Desk Call Handler** Call handler takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services Reliable Networks offers. They are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound...

  • Service Desk Call Handler

    4 weeks ago

    London, United Kingdom Reliable Networks Full time

    Job Title**:Service Desk Call Handler** Call handler takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services Reliable Networks offers. They are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound...

  • Service Desk Call Handler

    2 days ago

    London, United Kingdom Reliable Networks Full time

    Job Title**:Service Desk Call Handler** Call handler takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services Reliable Networks offers. They are in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound...

  • Repairs Call Handler

    1 month ago

    London, United Kingdom G2 recruitment Full time

    **Location**: - Region: London- Country: United Kingdom**Role**: - Industry: Social Housing - Job Type: Contract / Freelance **Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 15/08/2023 - Start Date: ASAP- Expiry Date: 22/08/2023- Job Reference: 4333_1692096312**Repairs Call Handler**: Good Morning! My Local authority client in...

  • Repairs Call Handler/administrator

    1 month ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...

  • Repairs Call Handler/Administrator

    1 month ago

    London, United Kingdom Daniel Owen Ltd Full time

    Housing Repairs Officer!Repairs Call Handler /Admin Contract Role with training providedOffice BasedYou must be able to work on a shift pattern rota for the hours between;08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.Respond to all...

  • Repairs Call Handler/administrator

    1 month ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Duties** **Repairs Call Handler /Admin - must have prior experience!** **Looking for someone to start immediately** First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. - Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time...

  • Repairs Call Handler/administrator

    1 month ago

    London, United Kingdom Daniel Owen- UK Full time

    SR- HousRepIsE2_1699954741 Posted: 14/11/2023 - £14 - £14.2 per hour - City of London, London - CONTRACT **Housing Repairs Officer!** **Repairs Call Handler /Customer Service** Contract Role with training provided Office Based You must be able to work on a shift pattern between; 08:00am - 20:00pm (36 hour week) First line Call Handler's required for...

  • Customer Call Handler

    1 week ago

    London, United Kingdom Page Personnel - UK Full time

    3 month temp role with the possibility of being extended or going perm - Weekly pay **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Interim Customer Call Handler to join their Preston team on a temp to perm basis! **As a Interim Customer Call Handler you will**: - Be first point of...