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Sales and Customer Care Advisor

2 months ago

Ballymoney District, United Kingdom Riada Resourcing Full time

**Sales and Customer Care Advisor - Ballymoney - Permanent**

Would you like to join a business with a global client base and the most on trend, innovative products?

**Company Benefits include**:

- Life Assurance
- Company Discounts
- Employee Assistance and Healthcare
- Auto-enrolments onto pension
- Free parking
- Opportunities to travel to shows and trade events
- Opportunities to learn and grow
- Social events
- Annual Leave
- Handling Customer Care and Sales calls
- Building and maintaining relationships with customers
- Upselling, promoting new products
- Resolving customer issues, contacting couriers and quick decision making
- Communicating effectively with team, peers, and all colleagues
- Maintaining extensive product knowledge
- Attending exhibition shows
- Contributing to a collaborative effort in an environment of innovation and customer experience
- Various office administrative tasks (booking courier collections, post, etc)
- Potential to look after customer groups/accounts

**Criteria**:

- 3 GCSEs, Grades A-C including Maths and English or equivalent
- Excellent telephone manner
- Demonstrate a high level of customer care
- from the start of a customer's journey to aftersales care.
- Communication skills both written and verbal
- Excellent organisation and administration skills
- Flexible in your working approach with the ability to multi-task and prioritise workloads.
- Strong IT skills - Microsoft Office Experience is essential
- Salesforce experience preferred

Riada are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person