Visitor Support Officer

7 months ago


London, United Kingdom The Royal Parks Full time

**The Organisation**

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Visitor Support Officer to join us on a part-time basis, working 21.6 hours per week for a 12 month fixed term contract.

**The Benefits**
- Salary of £24,990 - £28,519 per annum (pro rata), depending on experience
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location

This is a terrific opportunity for a customer-focused individual to step into a great new role with our dedicated organisation.

You'll play a pivotal part in supporting our visitors and making sure they have a positive experience in these historic and diverse parklands, taking a diverse, essential role.

Plus, you’ll be enabled to reach your full potential throughout this contract through a range of learning and development opportunities.

**The Role**

Triaging and responding to visitor support queries, you’ll record relevant information and investigate and respond to complaints, escalating where necessary to support a speedy resolution.

You will also operate the reception desk at our HQ building, dealing face-to-face with external and internal visitors and performing building administrative tasks.

Additionally, you’ll ensure our CRM system is updated with visitor correspondence.

**About You**

To be considered as a Visitor Support Officer, you will need:

- Experience of working in a customer-facing and/or service environment
- At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English

Other organisations may call this role Receptionist, Secretary, Customer Service Advisor, Customer Care Advisor, Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.



  • London, United Kingdom The Royal Parks Full time

    **The Organisation**: The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park...


  • London, United Kingdom National Trust Full time

    Can you help us encourage Londoners to support our cause? We have an exciting opportunity to work across two very different National Trust properties as part of a close-knit team. We are looking for an enthusiastic and creative Visitor Experience Officer to support the delivery of exceptional experiences for all our visitors and supporters. This is an...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    The post holder will be responsible for conducting the Stage one and Stage two interviews in accordance with the DHSC’s guidelines, in order to establish whether a patient is entitled to free NHS treatment or is required to pay for care received. - To ensure that the Overseas Visitors Office has a high profile throughout the Trust, to support accurate...


  • London, United Kingdom National Trust Full time

    Come and join our team as our next Visitor Experience Officer here at Morden Hall Park. Are you organized and creative with a passion for heritage, nature and community engagement? Have you got people skills and also a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging...


  • London, United Kingdom ZSL London Zoo Full time

    **Seasonal Visitor Services Officer - (First Aid) Location: London Position type: Various Hours/Seasonal **Salary: £11.18 per hour** The Visitor Operations Team at ZSL London Zoo are looking for 3 patient & approachable people with a caring nature to join their close-knit & dedicated team on a part time, seasonal basis. You will play a vital role in...


  • London, United Kingdom NATIONAL TRUST Full time

    We’re looking for a Senior Visitor Experience Officer to join the team. You'll support the House and Gardens Manager to ensure a smooth visitor operation across 2 complex properties Red House and Carlyle’s House. You'll contribute to creating a positive, inclusive, collaborative work environment passionate about delivering an excellent visitor...


  • London, United Kingdom Museum of Brands Full time

    **Role Description: Visitor Experience and Marketing Officer** **Job Title **Visitor Experience and Marketing Officer **Responsible to **Museum Manager **Works with **All team members, volunteers, trustees **Contract **Permanent, full time, 80% also available **Location **Hybrid, Museum of Brands, London, W11 1QT, at home, approx. 3 days on site/2 at...


  • London, Greater London, United Kingdom Staffordshire County Council Full time

    About the Role:We have an opening for a Conservation and Visitor Experience Officer at Staffordshire County Council. In this role, you will be part of our team responsible for delivering exceptional visitor experiences at Cannock Chase. With a strong focus on conservation and community engagement, you will play a key part in promoting the unique qualities of...


  • London, United Kingdom The Royal Opera House Full time

    **1 x Permanent position** **Full time (40 hours) - £26,000 per annum** **1 x 1-year fixed term contract** **Part time: 24 hours per week - £15,600 per annum** **Based in: Covent Garden, London** The Royal Opera House welcomes audiences to performances of ballet and opera and participants in its learning and participation programme in excess of 1...


  • London, Greater London, United Kingdom hireful Full time

    We are currently seeking an experienced Royal Visitor Experience Officer to join our team at Kensington Palace.About the Role:The successful candidate will be responsible for providing a warm welcome to our visitors and ensuring their experience is memorable and enjoyable.Your duties will include:Managing entrance procedures and queue managementProviding...


  • London, United Kingdom National Trust Full time

    We are looking for an enthusiastic, proactive and creative person to join our team as a Visitor Experience Officer, helping us deliver events that inspire and engage - and which are fun! If you love working with all kinds of people, young people and children, and you’re excited by the Trust’s cause - to protect and care for places so that people and...


  • London, United Kingdom Artisan People Full time

    This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. **The role**: **Staff Leadership and Management** - Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. - Working to bring and maintain cohesion within the...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Exciting 6 month secondment/fixed term opportunity - The Overseas Visitor Officers play a vital role in the identification of overseas visitors to the Trust as part of a fantastic team of 9 set across 3 main hospital sites. The post holder will be expected to assist with the identification of overseas visitors to the Trust and ascertain whether an overseas...

  • Visitor Assistant

    1 week ago


    London, United Kingdom English Heritage Full time

    As a Eltham Palace Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. As an Eltham...


  • London, United Kingdom Reed Business Support Full time

    Are you keen to grow your career within administration and enjoy working in sociable friendly teams? If so, this may be the perfect opportunity for you. A global organisation are looking for an Office Administrator to join their London office in the Westminster area, you will be based in the office full time due to the nature of the role (Monday-Friday...

  • Office Manager

    4 weeks ago


    London, United Kingdom Hays Business Support Full time

    Your new company Located in the vibrantWest End, this pharmaceutical manufacturing company prides itself on fosteringan excellent office culture where collaboration and innovation thrive. Theybelieve in creating a supportive environment that values each employee's contributionsand promotes professional growth. The team enjoys a dynamic workplace...


  • London, United Kingdom ZSL London Zoo Full time

    **Seasonal Visitor Services Officer - (First Aid) Location: London **Salary**: £11.18 per hour Contract: Various Hours/Seasonal** The Visitor Operations Team at ZSL London Zoo are looking for 3 patient & approachable people with a caring nature to join their close-knit & dedicated team on a part time, seasonal basis. You will play a vital role in...

  • Visitor Assistant

    7 days ago


    London, United Kingdom English Heritage Full time

    As a Marble Hill House Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. Marble...

  • Visitor Assistant

    7 months ago


    London, United Kingdom English Heritage Full time

    Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Rangers House working up to 36 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer...

  • Visitor Assistant

    7 months ago


    London, United Kingdom English Heritage Full time

    As a Eltham Palace Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days! No two days are the same. You will be...