Field Service Coordinator Vacancy Scotland

2 weeks ago

Edinburgh, United Kingdom Sielaff UK Full time

Sielaff is the leading Reverse Vending Machine manufacturer from Germany.

In your role as RVM Service Coordinator your responsibilities will include coordinating, planning/scheduling and prioritising service interventions/ installations and managing stock levels of engineering vans.

An overview of your duties are as follows:

- Scheduling the field based engineers using our tailored auditing and scheduling system

ensuring appropriate use of their skill sets whilst ensuring maximum productivity and efficiency
- Follow internal processes to ensure the timely delivery of parts for engineers
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the wider team
- Provide excellent support to customer service calls in via the company integrated telephone system
- raising cases for call-outs, quoted works and commissioning and providing timely updates
- Liaison with customers regarding system acceptance in accordance with Si
- Troubleshooting Reverse Vending Systems errors, faults & status via our own remote access tool. This includes initial fault analysis and solving via the telephone prior to engineer intervention
- Determining/planning time and material requirements for repairs and upgrades to enable quotations to be prepared
- Management of spare parts inventory, in particular ensuring the correct recording of parts / inputs and outputs and the correct, current vehicle inventory in each case. Carrying out a vehicle stocktake as and when required or requested.
- Instructing operators (e.g. customer personnel) in operation, maintenance (e.g. daily / weekly cleaning), troubleshooting and preventative maintenance.
- Reporting all customer feedback to the business and articulating any live market learning that can enhance our product or service support.
- Supporting the team with special tasks/projects
- Building a good understanding and level of competence with the company interface portal
- Experiences and understanding of remote monitoring solutions
- Bring to the attention of the UK team lead any irregularities relating to a trial or reverse vending machine performance either whilst on site or found through tracking on “Simon”

**PROFICIENCY REQUIREMENTS**
- You should have a level of aptitude on computers that allows you to operate MS programmes such as EXCEL,POWERPOINT and WORD. You should have used MS TEAMS and/or other like programmes in your daily function.
- **ADDITIONAL REQUIREMENTS**
- You should always demonstrate your ability to be a team-player
- Social and communicative competence
- Persuasiveness and a reliable, solution-oriented approach to work
- A willingness to travel in the UK and internationally
- Be customer-oriented, internally and externally
- Close cooperation with other organisational units Sales, Production, Service and Engineering
- Demonstrate a geographical knowledge of the UK & Ireland
- Be able to provide evidence of relevant qualifications/s in similar positions such as project management and or a technical minded back ground. References will be sought from previous employers

We offer competitive compensation, benefits, and opportunities for career growth. If you are a motivated individual with experience and a passion for coordinating field service operations, we would love to hear from you.

**Benefits**:
**Salary**: £30,000.00-£33,000.00 per year
- Pension contribution
- 25 days holiday and 8 statutory days leave per calendar year
- On-site parking

Schedule:
Working 5 days from 7 which, will include shift coverage between the hours of 8am and 10pm

Place of work will be based at our office near Edinburgh Airport.

Working is in person based at the office

**Education**:

- Higher level education or equivalent is essential

**Language**:

- English fluently spoken is essential, German is an advantage

Licence/Certification:

- Full UK Driving Licence (required)

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Willing to work 5 days from 7 which, will include shift coverage between the hours of 8am and 10pm

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Edinburgh (required)

Ability to Relocate:

- Edinburgh: Relocate before starting work (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Reference ID: Scotland_Office
Expected start date: 01/03/2024

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