Regional Housing Administrator

2 weeks ago

North London, United Kingdom Clarion Housing Group Full time

Salary: £26,304 to £30,261 per annum

Location: London - Corsica Street or Wrights Road

Hours: 36 per week

Contract Type: 12 month fixed term contract

We’re recruiting for a Regional Housing Administrator to join our team in the North London.

You’ll be responsible for delivering a highly customer-focused, effective and efficient regional administration service to our Neighbourhood Team.

You’ll be required to report any communal repairs to contractors, maintaining relevant records, and action gas safety processes, liaising with contractors and raising Purchase Orders. We’ll look to you to maintain garage tenancy records, process lettings and terminations maximising income collection and liaising with colleagues on inspections.

Your other responsibilities will include:

- Monitoring, recording and processing estate inspections and zoning information.
- Assisting in arrangements for local community and resident involvement meetings and events
- Producing routine letters, reports and other documents from standard templates
- Work closely with the neighbourhood teams to manage estate-based inspections and site based enquiries and following up as appropriate.

Reception duty is an integral part of the Regional Administrator Role, all officers are expected to complete reception duties on a rota between the two officers detailed in the advert. The main reception duties are liaising with residents to answer their queries and signpost them to the correct process or team.

You’ll already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service.

You’ll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.

We’re seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.

What you can expect from us

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

As standard we offer;
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees.

Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 4th December 2023 at midnight

For further details on this vacancy and to download the role profile

RHA

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