Customer Service Advisor
6 days ago
Full Job Description
Our client is a pharmaceutical's manufacturer based in South Cheshire looking to add a Customer Service/Telesales Support Agent. Working with the sales team you'll represent the company in a polite and efficient manner to deliver the best customer experienceto your territory base.
Your responsibilities;
- Process wholesale and pharmacy orders, via all communication channels.
- Answer incoming customer calls and make outgoing customer calls when required
- Maintain a thorough understanding of products and services
- Process orders in line with our current processes and delivery cut off times, with a high level of accuracy.
- Deal with queries or complaints in a timely manner
- Check voice mails and communicate call backs without haste
- Effectively handle complaints and liaise with customer service or line manager to resolve
- Liaise with territory managers to provide an internal service to their client base
Required skills;
- Drive and energy; self-starter
- Professional with strong presentation, verbal, and written communication skills
- Ability to work with a range of people and cultures at all levels
- Organised and structured thinking
- Excellent time management
- Customer-focused
- Team-player
- IT literacy
- Have a strong understanding of electronic ordering to guide customers through the ordering process and ERX generation
- Flexibility
Essential Qualifications;
- Maths and English minimum GCSE qualification
Desirable:
- Product and industry knowledge
- Previous experience in working in a pharmaceutical/aesthetic background
- CRM system knowledge
- Salesforce system knowledge
- Product and industry knowledge
- Decision making and problem-solving skills
- Target driven
Hours (40 between):
Mon - Fri: 9.00am - 17.30
Starting Salary:
£21,000
Starting Date: Immediate
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