Conference & Events Floor Supervisor

5 months ago

Cobham, United Kingdom Hilton Full time

Conference & Events Floor Supervisor

Career opportunities with a side of good times

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - **No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**Salary: £26,000 to £28,000 a year + Service Charge/Tips & Live In.**

**A WORLD OF REWARDS**
- ** Smart uniform provided**:

- **Free **and healthy** meals when on duty
- **Grow your Career**:

- **Personal Development** programmes designed to support you at every step of your career
- **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Referral Program**:

- **High street discounts**:with Perks at Work
- **Holiday**: 28 days including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking**:

- **Guest Experience Day **as part of your induction
- **Modern and inclusive **Team Member's areas

A Conference & Events Floor Supervisor is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

**What will I be doing?**

As a Conference & Events Floor Supervisor, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Conference & Events Floor Supervisor will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Recruit, manage, train and develop the Food and Beverage team
- Manage guest queries in a timely and efficient manner
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Carry out annual and mid-year appraisals with Managers under your responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation

**What are we looking for?**

A Conference & Events Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Degree in relevant area
- Passion for delivering exceptional levels of guest service

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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