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Admin Support, Newton Abbot Hospital
4 months ago
Join our team at Newton Abbot Hospital and take on a dynamic position that involves providing support across various departments.
Flexibility is key, as the position involves working rotating shifts from 8 am to 8 pm, including weekends and bank holidays.
To offer administrative support across various areas within Newton Abbot Hospital including;
Outpatient Reception
The Urgent Treatment Centre Reception,
Teign and Templer Ward,
The Planned Infusion Unit and the A&C Back Office.
General reception/admin duties including; greeting patients, liaising with clinical teams to ensure efficient and effective service throughout each department, offering excellent customer service to patients, colleagues and visitors to the organisation.
Why work with us - Our administrative team take great pride in their work and work well together to offer fantastic support to the wider teams working from Newton Abbot Hospital.
We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.
The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature.
The building itself boasts light and airy spaces and is well-maintained, which certainly contributes towards the positive working environment offered at the Hospital.
Communicate with a wide range of staff and clients, in person, by telephone and electronically.
Receive all visitors in a courteous, efficient and friendly manner.
Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed.
Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
Priortise workload effectively and manage conflicting demands in a high pressure environment
Use of multiple computer systems as required within the department such as, but not limited to: IHCS (PAS), CRIS InfloFlex and Symphony
Ensure accurate and up-to-date patient details are maintained on patient information IT systems.
Maintain health records and patient files in line with Trust Health Records Policy
Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve
Comply with GDPR and follow all Trust policies and procedures
To follow Standard Operating Procedures for the department
No budgetary control but an awareness of effective use of resources
No staff supervision but you may be required to mentor new starters
Significant use of Display Screen Equipment
