Customer Team Member

7 months ago

Newton Abbot, United Kingdom iBounce Newton Abbot & iTown Newton Abbot Full time

iTown Newton Abbot, is brought to you by iBounce Newton Abbot, you may be required to work at either site depending on demand from customers from time to time. iTown Newton Abbot is the latest indoor leisure trend for early years to come learn, play, act and eat.

Located in Queen Street, Newton Abbot and open between 9am-6pm daily and all year round.

We will have up to 20 themed children's role play areas which have been specifically designed for early years education and a café that has seating for 100+ with is own ice-cream parlour and a merchandise area so the children can buy memory to take away and enjoy a little bit of iTown in their own home.

**Responsibilities**:
Organisation, up-selling, guest interaction and maintaining a clean and safe work environment make up the key aspects of this role.

To be responsible for ensuring the guests comply with our high safety standards whilst interacting with them and making sure they are having lots of fun.

Prepare and serve high-quality coffee beverages

Efficiently handle food orders, ensuring accuracy and timely delivery

Maintain a clean and organised café environment

Provide excellent customer service, engaging with customers in a friendly and professional manner

Operate the cash register accurately, handling transactions with speed and efficiency

Assist with inventory management, restocking supplies as needed

Follow health and safety guidelines at all times, ensuring that food preparation areas are clean and sanitised

Collaborate with team members to ensure that the café runs smoothly on a daily basis

**Requirements**:
Prior experience working in a café or similar hospitality environment is preferred but not essential.

A passion for delivering excellent customer service is essential.

A strong work ethic with the ability to multitask effectively is required.

The ability to work flexible hours including at least one weekend day.

This particular role meets national minimum wage for your age.

The very best employees will have regular job role and wage reviews based on their abilities to deliver their job role with the best customer service, efficiency and safety.

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: £5.28-£10.42 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Work Location: In person

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