Welcome & Service Assistant

3 months ago

Peterborough, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Contract type**:Permanent

**Hours**:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 780 hours per year.

What it's like to work here:Reporting into the Senior Visitor Experience Officer, you'll join a friendly team of 6. You'll contribute to creating memorable experiences for our visitors. Embrace the opportunity to work outdoors, where each day brings new moments and connections.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (780 hrs py)

  • Customer Service Representative

    6 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    About the Role We are seeking a motivated and customer-focused individual to join our team as a Team Member at Welcome Break. As a Team Member, you will be part of a world-class team that provides exceptional customer service and ensures a seamless experience for our customers. Key Responsibilities Provide excellent customer service and respond to customer...

  • Customer Service Representative

    4 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    About the Role We are seeking a motivated and customer-focused individual to join our team as a Team Member at Welcome Break. As a Team Member, you will be part of a world-class team that provides exceptional customer service and ensures a seamless experience for our customers. Key Responsibilities Provide excellent customer service and respond to customer...

  • Customer Service Representative

    10 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Unlock Your Potential as a Welcome Break Team MemberAbout UsWelcome Break is a leading provider of food and fuel services, with a strong presence across the UK. We're passionate about delivering exceptional customer experiences and creating a welcoming environment for our guests.Job SummaryWe're seeking a motivated and customer-focused individual to join our...

  • Customer Service Representative

    9 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Unlock Your Potential as a Welcome Break Team MemberAbout UsWelcome Break is a leading provider of food and fuel services, with a strong presence across the UK. We're passionate about delivering exceptional customer experiences and creating a welcoming environment for our guests.Job SummaryWe're seeking a motivated and customer-focused individual to join our...

  • Customer Service Representative

    6 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Unlock Your Potential as a Welcome Break Team MemberAbout UsWelcome Break is a leading hospitality company that offers a range of services across various sites and brands. We are committed to providing exceptional customer experiences and are seeking talented individuals to join our team.Job SummaryWe are looking for a motivated and customer-focused Team...

  • Customer Service Representative

    4 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Unlock Your Potential as a Welcome Break Team MemberAbout UsWelcome Break is a leading hospitality company that offers a range of services across various sites and brands. We are committed to providing exceptional customer experiences and are seeking talented individuals to join our team.Job SummaryWe are looking for a motivated and customer-focused Team...

  • Customer Service Representative

    6 hours ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide outstanding customer service and respond to customer inquiries in a timely...

  • Guest Services Supervisor

    1 month ago

    Peterborough, Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Hospitality SupervisorJoin Our Team at Welcome BreakImmediate full-time opportunity for a Front of House SupervisorCompetitive pay up to £12.60 per hourAre you a personable and inviting individual? Do you possess a proactive mindset and a desire to grow? We are eager to connect with you.As a Front of House Supervisor, you should ideally:Have previous...

  • Team Member

    5 days ago

    Peterborough, United Kingdom Welcome Break Full time

    Team Member Welcome Break, Kates Cabin , Greggs PE7 3 UJ Pay up to £11.60ph plus £1 on-shift meals Immediate start and flexible full-time or part-time customer service positions available Our team member roles are varied across different sites and brands, you could be a barista in Starbucks or Pret, a cook in KFC or Burger King or a cashier in Waitrose...

  • Team Member

    7 days ago

    Peterborough, United Kingdom Welcome Break Full time

    Team Member Welcome Break, Kates Cabin , Greggs PE7 3 UJ Pay up to £11.60ph plus £1 on-shift meals Immediate start and flexible full-time or part-time customer service positions available Our team member roles are varied across different sites and brands, you could be a barista in Starbucks or Pret, a cook in KFC or Burger King or a...

  • Team Member

    1 month ago

    Peterborough, United Kingdom Welcome Break Full time

    Team Member Applegreen, Welcome Break, Forecourt, Kate's Cabin PE7 3UJ Immediate start and flexible full and part-time positions available Pay up to £11.60ph plus £1 on-shift meals  Welcome Break is part of the Applegreen Group and has 14 sites across England operating brands such as our Forecourts (Petrol stations), Shop, Bakewell,...

  • Team Member

    4 weeks ago

    Peterborough, United Kingdom Welcome Break Part time

    Team Member Applegreen, Welcome Break, Forecourt, Kate's Cabin PE7 3UJ Immediate start and flexible full and part-time positions available Pay up to £11.60ph plus £1 on-shift meals Welcome Break is part of the Applegreen Group and has 14 sites across England operating brands such as our Forecourts (Petrol stations), Shop, Bakewell, Subway, Burger King,...

  • Front Office Team Leader

    1 month ago

    Peterborough, Peterborough, United Kingdom Welcome Break Full time

    Front Office Team Leader Join our dynamic team at Welcome Break Exciting opportunity for a full-time Front Office Team Leader Competitive pay rate of up to £12.60 per hour Are you a personable and approachable individual? Do you possess a proactive mindset and a desire to grow? We would love to connect with you. The ideal candidate for the...

  • Site Manager

    1 month ago

    Peterborough, United Kingdom Welcome Break Full time

    Are you looking for the next step in your career? Do you want to join a company with endless opportunities for development and progression? Welcome Break is seeking an experienced  Site Manager  to join us at  Kate’s Cabin, PE& 3UJ . This site offers a unique opportunity for the right person to progress in their management career, you’ll oversee...

  • Site Manager

    4 weeks ago

    Peterborough, United Kingdom Welcome Break Full time

    Are you looking for the next step in your career? Do you want to join a company with endless opportunities for development and progression? Welcome Break is seeking an experienced Site Manager to join us at Kate’s Cabin, PE& 3UJ. This site offers a unique opportunity for the right person to progress in their management career, you’ll oversee the...

  • Reception Operations Manager

    1 month ago

    Peterborough, Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Guest Services SupervisorWelcome Break Group LimitedFull-Time PositionCompetitive Pay RateAre you a personable and inviting individual? Do you possess a proactive mindset and a desire to grow? We would love to hear from you.As a Guest Services Supervisor, you should ideally:Have previous experience in a hospitality setting as a Team Leader or Supervisor Be...

  • Front Office Team Leader

    1 month ago

    Peterborough, Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Front of House SupervisorJoin Our Team at Welcome BreakImmediate full-time opportunity for a Front of House SupervisorCompetitive pay up to £12.60 per hourAre you a personable and approachable individual? Do you possess a positive mindset and a willingness to grow? We are eager to connect with you.As a Front of House Supervisor, you should ideally:Have...

  • Team Member

    1 month ago

    Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Team Member Applegreen, Welcome Break, Forecourt, Kate's Cabin PE7 3UJImmediate start and flexible full and part-time positions available Pay up to £11.60ph plus £1 on-shift meals Welcome Break is part of the Applegreen Group and has 14 sites across England operating brands such as our Forecourts (Petrol stations), Shop, Bakewell, Subway, Burger King,...

  • Hospitality Supervisor

    1 month ago

    Peterborough, Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Hospitality SupervisorWelcome Break Group LimitedJoin our team as a Front of House SupervisorCompetitive pay up to £12.60 per hourAre you a warm and approachable individual with a positive mindset? We are eager to connect with you.As a Front of House Supervisor, you will:Bring prior experience in hospitality, ideally in a leadership role Demonstrate a...

  • Guest Services Supervisor

    1 month ago

    Peterborough, Peterborough, United Kingdom WELCOME BREAK GROUP LIMITED Full time

    Hospitality Front Desk SupervisorAbout the RoleAre you a warm and inviting individual with a proactive mindset? If you possess a strong desire to learn and grow within the hospitality industry, we would love to connect with you.Key Responsibilities:Supervise front desk operations and ensure exceptional guest experiences.Lead and motivate a team to deliver...