Customer Service Advisor
2 weeks ago
We are a full fibre ISP based in Warrington, and are looking to expand our team to meet with huge demand for our products and services.
If you are looking for a desk based technical customer service/support role we would love to speak with you and hopefully you can join our friendly team.
We are a very fast paced business. Someone who genuinely enjoys a challenge will thrive. We are looking for problem solvers who work well under pressure if (when) things go wrong.
Schedule:
Wednesday - Friday 09:00-17:30 (Office Based Friday finish at 17:00)
Saturday: 09:00 - 17:30 (Remote)
Sunday: 10:00 - 17:00 (Remote)
Expected hours: 40.5 per week
Skills / Experience required for the 1st Line Customer Services.
- Strong methodical approach in troubleshooting tickets and a good, calm, professional telephone manner
- Pro-actively monitor our in-house ticket system and support inboxes and respond to customer issues within agreed timeframes
- Excellent written and verbal communication skills.
- Ability to deal with customers sensitively and courteously.
- Enthusiastic and positive.
- Motivated and possessing the ability to multitask.
- Proficient in the use of the Microsoft suite.
- Experience in a telecoms company/environment would be a huge advantage, but not necessary.
- An interest in technology is essential.
- Due to the nature of the role, you must have the ability to troubleshoot basic networking issues with residential and business customers.
If you have a willingness to learn new things there is a clear growth path towards other roles in the business. Its a great time to join as we are growing so rapidly
If you have experience in desk based support or someone just starting out on their career path, please say hello and send your CV.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £23,500.00-£25,500.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)
Ability to Commute:
- wa1 4rf (required)
Ability to Relocate:
- wa1 4rf: Relocate before starting work (required)
Work Location: Hybrid remote in WA14RF
Application deadline: 23/02/2024
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