Works Support

3 months ago

Preston, United Kingdom Places for People Full time

We are Places for People, we manage affordable homes for people of all ages and circumstances to live and enjoy life, all across the country.

We want you to join the Places for People and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with welcoming people, customer focused people and approachable people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

Working as part of our Central Services Team within our Property Maintenance Division (PMD) you will provide all necessary administration and call handling within the central team to ensure that both the in-house team and external contractors deliver an effective and efficient repairs service to enable PMD to be the contractor of choice across all dwellings owned and managed by Place for People, in line with all statutory requirements, customer expectations and market requirements.

You will be delivering exceptional customer service and administration support maintaining in house systems to ensure the effective running of all responsive repairs. You will also support alongside the scheduling team and provide other general office administration services for the wider property maintenance team

For further information please download the attached job description.

**More about you**

Experience of booking, scheduling and confirming appointments is desirable. Although this is an administration role you will be working on the phones for a large portion of the day, taking calls from external and internal customers so experience working of call handling would be highly advantageous.

Exceptional organisational skills with the ability to effectively organise your own workload whilst maintaining a high attention to detail and accuracy will enable you to succeed in this role.

You will have an excellent telephone and I.T. skills with a sound understanding of Microsoft Excel, Word and Outlook. The ability to interrogate and present data in different formats is essential. A positive ‘can do' attitude with the ability to demonstrate a ‘solution-focused' working style in practice at all times.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent 35 days holiday and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinema

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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