Client Support Administrator

4 months ago

Cheltenham, United Kingdom Giant Professional Limited Full time

At **giant** group we have an exciting opportunity for a **Client Support Administrator **to join our team on 12months Fixed Term Contract.

**Location**: 3 days in the Office and 2 days working from Home

**giant** mission

Using 30 years of specialist knowledge we help organisations more effectively manage their workforce and with our people at the heart of what we do, we engage internally and externally with honesty and empathy.

about **giant**

For 30 years **giant** have provided specialist, end to end workforce management software and support services to recruitment agencies and corporate companies, internationally.

To understand more about **giant **and our services please browse our websites at:
**about the role**

As the **Client Support Administrator**, you will provide support to the Client Service team to deal with the day to day queries of giant finance + clients. You will provide a focused service successfully improving on customer issues, complaints, and inquiries all the while maintaining and providing high customer satisfaction at the core of every decision and behavior.

Your **ultimate objective** is to provide first time resolution to queries or referring to the appropriate team for resolution whilst, at the core of every decision, maintaining and demonstrating a high-level of customer satisfaction.

**Key responsibilities** of the role include but are not limited to

1. Being the first line for the allocation and management of tickets received by clients or internally on behalf of clients

2. Resolving client queries about time-processing, assignments, expenses, payroll, invoices, timesheets, and other matters ensuring the relationship is maintained and enhanced

3. Allocating queries appropriately when the query requires other teams’ input

4. Maintaining and updating the progress on the ticket maintaining control for all tickets allocated to others

6. Educating and assisting new and existing clients on how to use their portal encouraging them to self-serve the systems

7. Maintain a follow up on the client, whose query you had solved, ensure they are satisfied with your answer.

8. Develop help sheets (guides) and frequently asked questions lists for clients

9. Report daily to Manager on ticket status

10. Contributes to team effort by accomplishing related results as needed

**about you**

Ideally you would be educated to a degree level or have at least 1 years’ customer service or business administration experience.

You must have strong communication skills, with great organisational skills, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
- Proficient in Microsoft office, excel
- Understanding and striving to achieve the giant people values is essential.

**career path**

Your career path at **giant** will be consistent with how well you are carrying out your current role including reference to whether you have met or exceeded your objectives and importantly how you demonstrate the **giant** people values.

Understanding your aspirations ultimately helps us to guide your individual career path whether it is in your current role or in a different role that your skills and knowledge can be developed.

Your path may be to a Client Support Executive or to Client Manager.

**training**

We provide in-house certified training as well as role relevant accredited training to enable you to do the role efficiently.

**giant** people values

At **giant** we have people values that we always aspire to. They are the cornerstone of our culture:

- personal growth: we strive to understand ourselves._

we are self-aware and in control of our insecurities, moods and emotions and their effect on others.

we control our reactions and think before speaking so we can empathize and understand other’s emotions and their views.

we are good at building rapport and relationships with others often by finding a common ground.

we take ownership of tasks/projects, whilst freely admitting our mistakes, and we stretch ourselves to grow (being nervous shows you are being stretched),
- clear communication_

we listen well, encourage others to speak and we communicate in a straight-forward honest manner leaving nothing unsaid - we say the good & the bad All whilst always being fair, respectful, and emotionally intelligent.
- working as a team_

we achieve goals together as a team, with humility not ego, where everyone is equal and feels safe to challenge others and have their views heard and always with a sense of humour

Studies show that working for and with people who have emotional intelligence increases job happiness (satisfaction and motivation) exponentially. By following these values, we can be the best at what we do, provide greater job satisfaction for those around us and we can all grow to be the best version of ourselves

**giant** appraise.

To help you progress in your career you will be

  • Client Support Administrator

    4 months ago

    Cheltenham, United Kingdom Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...

  • IFA Administrator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Finlink Ltd Full time

    Job Title: IFA Administrator - Client Support SpecialistCompany: Finlink LtdJob Type: Full-timeLocation: CheltenhamJob Description:Job Summary:We are seeking an experienced IFA Administrator to join our team at Finlink Ltd. As an IFA Administrator, you will be responsible for providing administrative support to our financial planners and office manager. This...

  • IFA Administrator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Finlink Ltd Full time

    Job Title: IFA Administrator - Client Support SpecialistCompany: Finlink LtdJob Type: Full-timeLocation: CheltenhamJob Description:Job Summary:We are seeking an experienced IFA Administrator to join our team at Finlink Ltd. As an IFA Administrator, you will be responsible for providing administrative support to our financial planners and office manager. This...

  • Client Administrator

    3 days ago

    Cheltenham, United Kingdom Idex Full time

    I'm currently looking for IFA Administrators to join a leading financial advisory group! Due to the company's ongoing success, they are seeking talented individuals with 12 months+ experience in IFA administration. If you're ready to take the next step in your career, this is a fantastic opportunity to be part of a thriving team. ...

  • IFA Administrator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Finlink Ltd Full time

    Job Title: IFA Administrator - Client Support SpecialistCompany: Finlink LtdJob Type: Full-timeLocation: CheltenhamJob Description:Job Summary:We are seeking an experienced IFA Administrator to join our team at Finlink Ltd. As an IFA Administrator, you will be responsible for providing administrative support to our financial planners and office manager. This...

  • IFA Administrator

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Finlink Ltd Full time

    Job Title: IFA Administrator - Client Support SpecialistCompany: Finlink LtdJob Type: Full-timeLocation: CheltenhamJob Description:Job Summary:We are seeking an experienced IFA Administrator to join our team at Finlink Ltd. As an IFA Administrator, you will be responsible for providing administrative support to our financial planners and office manager. This...

  • Client Services Administrator

    4 months ago

    Cheltenham, United Kingdom Charles Russell Speechlys Full time

    Role and Responsibilities (this is a broad but not exhaustive list) Customer Service: - Able to develop solutions to ensure an exceptional service is provided at all times. - Consistently and appropriately update service users on progress and status of tasks where appropriate - Work with service users to offer assistance where possible - Support the...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team at Omega Resource Group. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team at Omega Resource Group. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing...

  • Client Services Administrator

    3 months ago

    Cheltenham, United Kingdom Benefact Group Full time

    **Duration**:Permanent **Hours**: Monday-Friday 9.00am-5.15pm **Location**:Cheltenham **About the role***: We have an exciting opportunity for an **Client Services Administrator **to join our business **Lansdown Insurance Brokers** in **Cheltenham.** You'll be part of our** Client Services Team** supporting our “right first time” approach to customer...

  • Client Service Administrator

    3 months ago

    Cheltenham, United Kingdom Bishop Fleming Full time

    Location: Cheltenham **About the role** We're currently seeking a central Client Services Administrator to work across our Accountancy & Advisory Service ensuring efficiency and consistency of service delivery to the team and our clients. This is a great opportunity for a self-starter who has a keen eye for detail and an interest in continually looking...

  • Client Services Administrator

    4 months ago

    Cheltenham, United Kingdom Benefact Group Full time

    **Duration**:Permanent **Hours**: Monday-Friday 9.00am-5.15pm **Division**:Client Services **Location**:Cheltenham **About the role***: We have an exciting opportunity for an **Client Services Administrator **to join our business **Lansdown Insurance Brokers** in **Cheltenham.** You'll be part of our** Client Services Team** supporting our “right...

  • Administrative Support Specialist

    1 week ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Consultancy Full time

    {"title": "Administrative Support Specialist", "content": "Job SummaryWe are seeking an Administrative Support Specialist to join our team at i2i Recruitment Consultancy. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the commercial insurance sector.Key ResponsibilitiesProvide...

  • Administrative Support Specialist

    1 week ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Consultancy Full time

    {"title": "Administrative Support Specialist", "content": "Job SummaryWe are seeking an Administrative Support Specialist to join our team at i2i Recruitment Consultancy. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the commercial insurance sector.Key ResponsibilitiesProvide...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team at Omega Resource Group. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Summary:We are seeking an experienced Administrative Support Specialist to join our team at Omega Resource Group. As an Administrative Support Specialist, you will be responsible for providing administrative support to our clients in the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing...

  • Administrative Support Specialist

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Next Level Training Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Business Operations Coordinator. This role will provide administrative support to our financial advisors and management team, ensuring the smooth operation of our business.Main ResponsibilitiesClient Support: Provide exceptional support to our clients, including...

  • Client Support Executive

    4 months ago

    Cheltenham, United Kingdom Benefact Group Full time

    **Duration**:Permanent **Hours**: Monday-Friday 9.00am-5.15pm **Location**:Cheltenham **About the role***: We have an exciting opportunity for an **Client Support Executive **to join our business **Lansdown Insurance Brokers** in **Cheltenham.** You'll be part of our** **team supporting our “right first time” approach to customer service. We are...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Job SummaryWe are seeking an experienced and organized Administrative Support Specialist to join our team at Anderson Recruitment. As an Administrative Support Specialist, you will provide administrative support to a team of Psychologists, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to a team of...

  • Administrative Support Specialist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Job SummaryWe are seeking an experienced and organized Administrative Support Specialist to join our team at Anderson Recruitment. As an Administrative Support Specialist, you will provide administrative support to a team of Psychologists, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to a team of...