Project Co-ordinator
7 months ago
**Job Role**
It is the role of the Project Co-ordinator (PC) to retain and grow nominated accounts, focusing on maintaining high levels of customer satisfaction with the company’s services through managing projects, fixing any issues and delivering a high-quality service. The PC will report directly to their Line Manager, as well as work closing with the company’s sales and operations team.
**Job Duties**
**Implementation Management**:
- Manage customer's implementation process. This will involve chairing implementation meetings with customers. Working with the customers to gather and document requirements for the system build.
- Create and update project governance documentation.
- Coordinate with C365 Teams and the customer to ensure a timely flow of information between stakeholders.
- Provide Support to other PC’s in the team.
- Act as a initial escalation point for other PC’s to resolve customer queries.
- With Support of the Head of Implementation create Milestone plans for customer implementations
- Provide guidance and advice during Jira Sprint Planning.
- Ability to identify risks to the implementation and put in place mitigation plans that are agreed by all stakeholders.
- Manage the implementation in accordance to the contractual and corporate requirements, highlighting and managing any risks during the implementation lifecycle in this regard.
**Account Management**:
- Management of smaller key accounts and support on larger key accounts in line with the business requirement during the implementation phase.
- Act as a point of escalation for key accounts, feedback access issues and answer customer calls.
- Understand the contractual and corporate commitments with the customer.
- Work with service delivery teams on any required issues.
**Performance & Quality Management**:
- Keep company documentation up to date with all accurate data.
- Produce any required service reporting.
- Produce correctly worded, accurate client information, timescales and follow up actions.
- Ensure SharePoint is kept up to date with agendas/minutes.
**Skills**
- Customer management
- Communication
- Presentation
- Meeting commitments
- Problem solving
- Understanding of project delivery methodologies including Agile and Waterfall
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Wakefield: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Project Coordination: 1 year (required)
Work Location: In person
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