Project Co-ordinator

6 months ago


Wakefield, United Kingdom Compliance365 Full time

**Job Role**

It is the role of the Project Co-ordinator (PC) to retain and grow nominated accounts, focussing on maintaining high levels of customer satisfaction with the company’s services through managing projects, fixing any issues and delivering a high-quality service. The PC will report directly to their Line Manager, as well as work closing with the company’s sales and operations team.

**Job Duties**
- Converse with customers to provide SLA updates and chase data required to effectively deliver the energy pipelines
- Support the delivery team to ascertain correct contact and delivery details
- Work with the account managers to provide accurate account updates across the relevant customers
- Keep company databases up to date with all accurate data
- Attend customer and contract service reviews on a regular basis, record minutes and actions
- Act as contact point for any escalated customer issues during the implementation phase
- Produce any required service reporting
- Maintain accurate customer data in Sharepoint
- Work with and support delivery teams on any required issues
- Gain referrals from all contacts, prospects, new and existing customers
- Qualify and when agreed with your Line Manager, respond to opportunities in a professional and timely manner.
- Ensure project plans and governance documentation is maintained and accurately reflects the project.
- Work with customers to understand and capture system requirements.
- Drive project to completion to meet agreed delivery timescales

**Skills**
- Customer management
- Communication
- Presentation
- Meeting commitments
- Problem solving
- Understanding of project delivery methodologies including Agile and Waterfall

**Job Types**: Permanent, Full-time

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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