Project Co-ordinator

2 weeks ago


Wakefield, United Kingdom C365Cloud Full time

**Summary**

As a Project Co-ordinator you'll be working in a rapidly growing and award-winning Energy Consultancy, Compliance Management Software and Mobile Application Business, trading as Complaince365 and C365Cloud.

Our enviable clients include large prestigious UK wide organisations including Bupa, Sainsburys, Coop Group, Tesco, NHS Property Services and numerous large housing associations, councils & NHS Trusts.

C365Cloud is Compliance Management Software and Mobile Application Business based in Wakefield, West Yorkshire. Due to the expansion of our implementation team, we are looking for a highly motivated and proactive individual to join our team.

It is the role of the Project Co-ordinator (PC) to assist with the implementation of projects for our new and existing customers. Working closely with our team of account managers and dev ops team, you will a key member in delivering the implementation of new software modules and assisting with onboarding new customers onto our compliance platform.

**Job Duties**
- Produce initial project plans and update and issue to the business and customer as required
- Coordinating the planning of all Workstreams within the project
- Ensure that project plans are realistic, aligned and meet project objectives
- Working with various stakeholders across the business
- Qualify and when agreed with your Line Manager, respond to opportunities in a professional and timely manner
- Manage customer and contract service reviews on a regular basis, record minutes and actions
- Act as contact point for any escalated customer issues
- Produce any required service reporting
- Manage any contract changes through the C365 Contract Change Process
- Maintain accurate contract data in Sharepoint
- Work with and support delivery teams on any required issues
- Achieve quarterly customer satisfaction and renewal targets
- Update CRM daily with accurate client information, timescales, qualification percentages, sales values and follow up actions

**Skills**
- Customer management
- Communication
- Presentation
- Negotiation
- Meeting commitments
- Problem solving
- Report writing
- Expected Behaviour
- Time and Attendance in accordance with company policy when in office
- Attendance at customer premises around the UK on a timely basis
- Smart and presentable appearance
- Submit expenses in line with company policy
- Suggest improved ways of working
- Professional Telephone Manner
- Work in accordance with company Policies & Procedures in accordance with the Company Handbook

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: C365-PC-003


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