Student Services and Accommodation

2 weeks ago

London, United Kingdom Kaplan International Full time

**Student Services and Accommodation Welfare Assistant**

**Reference number**: JR236696

**Location**:London

**Working pattern**: Full Time, 37.5 hours per week

**Contract Type**:Fixed Term Contract, Until end of February 2025

**Number of roles**:1

**Salary**: £26,000 per annum

We are looking for a Student Services and Accommodation Welfare Assistant to join our team.

The Student Services and Accommodation Welfare Assistant ensures the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students. They assist with customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

This is an excellent opportunity for a passionate Education Assistant, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

**What you’ll bring to the role**
- Experience in administration work (preferably in an ELT environment)
- Experience in working in a customer-facing environment
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to find and present solutions to problems
- Ability to relate to and build rapport with international students
- Ability to use initiative and make decisions when required
- Ability to work effectively on an individual basis and as a member of a team
- Excellent communication skills

**What we do**

Every year, **Kaplan International Languages** (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

**What we offer**

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments**

£26,000 per annum

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