Service Product Specialist

7 months ago

Chertsey, United Kingdom Samsung Electronics Full time

Position Summary

Why Join our Team?

This opportunity sits in one of the teams closest to our customers. The Customer Experience (CX) team’s role is to examine new ways to engage customers, look for opportunities for the CS team and to ensure customers get the best support we can provide.

As a team, we look at bringing in new initiatives that improve the customer journey. We bring to bear customer feedback and see where we can optimise our processes and engagement to delight customers, whenever they have an issue with our products or services. The CX team has several areas of focus, these being digital engagement, non-face to face channels (such as online and phone), Business-to-Business (B2B) and CX innovation and insights. This placement will sit in the CX innovation and insights team and will have a direct role in driving a new revenue generating initiatives, including extended warranty sales.

We are a dynamic team that prides itself on innovative ways of improving CX in a fast paced and often challenging environment that can give you a lot of job satisfaction by delivering the best experiences for our customers while driving new revenue opportunities for Samsung.

Role and Responsibilities

Your Key Responsibilities:
We are seeking a self-starter, someone who can come in and help drive new services for Samsung Europe. Primarily aftercare focused we recognise the importance of retaining your customers through excellent experiences but also there are opportunities for our business in the services we offer.

The main aim of this role is to drive new services across our business and build upon new paid for services such as extended warranty, door to door, premium installation, smart things and priority services. Key responsibilities will include:
- Have strong experiences for enabling aftercare services through eStore- A self-starter who can be the guide to all partners in implementing sales (Service Related Product such as extended warranties, premium installation) and how to promote services- Have a strong working knowledge of services as a product, sales through eStore and other channels- Responsible for generating service revenue streams by developing compelling frameworks and product offers; Product management skills are required- Ability to interpret and analyse data to tell compelling stories around services that can drive revenue but also factor in customer experience- Able to work with numbers and develop compelling stories through visualisation and commercial understanding; Strong Project management and Consulting skills are desirable- Ability to expand initiatives such as extended warranties would be an advantage

Skills and Qualifications

What we need for this role

Key competencies & characteristics of the role will include:
- Co-ordination and facilitation between our CS team, our European markets, eStore team and HQ, so presentation skills and being an effective communicator will be important- Good with numbers, interpretation and visual representation (i.e. PowerPoint)
- Graphically inclined, someone who understands that the story and visuals are as important as the content (i.e. data and charts)- The role will require the ability to understand complex platforms and systems, such as stock management, marketing, cloud, CX, CRM and ERP and how they work together (non-technical but understanding tools would be an advantage)- Ideally suitable for someone with an insight background who can develop ideas with data and use this to influence others- Work with and lead partner discussions and presentations to ensure everyone is brought along on the journey to turn our services into revenue opportunities that benefit customers- Ability to think wider and understand the impact services can bring to a business in terms of profitable contribution as well as enhanced experiences

What does success look like?

Success in this role will be to have strong offers for Service Product such as extended warranties, premum installation and new service offers for sale on our eStore. We expect this role to have a direct impact on customer support contribution to Samsung’s revenue’s but also be a leading light for future services like installation. We need someone who can build upon development work for for our extended warraties at the European and market level and be confident of success with customers, making them 1) attractive and 2) profitable.

Day to day deliverables will include but certainly not be limited to:
- Support and develop new aftercare initiatives and build plans on how we might expand- Look at ways in which we can increase revenue contribution of services but strike balance with customer experience- Develop our pricing strategy for Service related product such as extended warranties and co-ordinate with partners- Ensure we have profitable yet attractive customer deals, pricing analysis and optimisation- Support development teams but also provide suggestions or solutions to often challeng

  • Technical Product Engineer

    2 days ago

    Chertsey, United Kingdom CPL Specialist Full time

    The Role: Technical Product Engineer Contract: Rolling contract **Salary**: £162.88pd/£40 000pa Location: Chertsey, Surrey Start date: ASAP You will be part of the Technical Product team within the UK’s IT & Mobile division. You will be working on products with the latest cutting-edge technology and making sure these are technically ready for the UK...

  • Product Executive

    4 days ago

    Chertsey, United Kingdom CPL Specialist Full time

    **Key responsibilities**: Support the Smartphone & Accessories Product Management team to create, coordinate and deliver our targets in our direct and indirect channel partners - Deeply understand, interpret and champion mobile products, the market, its consumers, channels and competitors - Be a central point of contact across the categories for a holistic...

  • Product Specialist

    7 months ago

    Chertsey, United Kingdom Clinisys Full time

    Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud based solutions in over 3,000 laboratories across 34...

  • Product Specialist

    7 months ago

    Chertsey, United Kingdom Clinisys Full time

    Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34...

  • Product Specialist

    7 months ago

    Chertsey, United Kingdom Clinisys Full time

    Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34...

  • Service Advisor

    7 months ago

    Chertsey, United Kingdom AUTO SERVICE REPAIRS Full time

    An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with customers over the telephone looking to have repairs carried out on their vehicle. **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the automotive industry?** **Do you also have strong...

  • Product Brand Manager

    6 days ago

    Chertsey, United Kingdom Hays Specialist Recruitment Limited Full time

    Product Brand Manager **Your new company** My client is an international organisation who specialise in importing and distributing great food from around the world. They are looking for an experienced Product Brand Manager to develop & implement product/brand strategies and ensure the organisation has the right marketing mix to drive profitable...

  • Maternity Services Specialist

    2 weeks ago

    Chertsey, Surrey, United Kingdom NHS Full time

    Job Title: Maternity Services SpecialistAbout the RoleWe are recruiting a skilled Midwife to join our team in the Labour Ward Triage department. As a Maternity Services Specialist, you will be responsible for conducting telephone triage assessments, making referrals, and managing ongoing care for women presenting with obstetric concerns.Key...

  • Production Operative

    2 weeks ago

    Chertsey, United Kingdom OPR Resourcing Specialists Full time

    Production Operative Our client is a market-leader in their field of manufacturing with a state-of-the-art facility in Chertsey and they are looking for a hard-working and reliable Production Operatives to join their team. As a Production Operative, you will play a key role in ensuring the efficient and high-quality production of goods while maintaining a...

  • Production Operative

    1 month ago

    Chertsey, United Kingdom CV-Library Full time

    Production Operative Our client is a market-leader in their field of manufacturing with a state-of-the-art facility in Chertsey and they are looking for a hard-working and reliable Production Operatives to join their team. As a Production Operative, you will play a key role in ensuring the efficient and high-quality production of goods while maintaining a...

  • Production Machinery Specialist

    3 days ago

    Chertsey, United Kingdom Proactive Global Full time

    Job Summary">We are seeking a skilled Machine Operator to join our team in Chertsey. As a key member of our production team, you will be responsible for operating automatic and semi-automatic machinery, ensuring production areas are clean and safe, and running quality checks on finished products.">About the Role">This is a full-time ongoing assignment with...

  • Commercial Product Specialist

    2 weeks ago

    Chertsey, Surrey, United Kingdom Recruitment Revolution Careers Full time

    Unlock Your PotentialAs a Health and Nutrition Business Lead, you will have the opportunity to lead a portfolio of suppliers and develop strategic relationships with key stakeholders.About the Role:We are seeking a highly skilled and experienced professional to join our Health & Nutrition team. As a Health and Nutrition Business Lead, you will be responsible...

  • Dynamics Product Specialist

    2 weeks ago

    Chertsey, Surrey, United Kingdom Hanwha Vision Europe Full time

    Job OverviewThe ideal candidate will be responsible for managing the development and implementation of Microsoft Dynamics solutions. This role requires a strong understanding of business operations and the ability to drive growth through innovative product management.Key Responsibilities:Develop and implement Microsoft Dynamics strategies to drive business...

  • Product Development Specialist

    1 week ago

    Chertsey, Surrey, United Kingdom Recruitment Revolution Full time

    Looking to take your career to the next level with a leading company in the industry? At Recruitment Revolution, we offer a unique opportunity for driven professionals like you to join our team as a Commercial Product Assistant.We are proud to be a global leader that values diversity and understands that success is built on the hard work and dedication of...

  • Production Engineer

    7 hours ago

    Chertsey, United Kingdom Expert Recruits Full time

    My client is seeking an experienced Production/Manufacturing Engineer with lean manufacturing knowledge to join a small team within a highly technical, low volume electro-mechanical manufacturing environment. The role will report to the Production EngineeringManager and will be based at the company's Chertsey site. The Production/Manufacturing Engineer is...

  • Automotive Technician Specialist

    2 weeks ago

    Chertsey, Surrey, United Kingdom Octane Recruitment Full time

    Ongoing vacancy for Automotive Technician Specialists. Salary estimate based on experience and location: approximately £42,500 - £75,000 annually.Our client, a leading dealership in Chertsey, requires a well-experienced Vehicle Technician to join their team. The ideal candidate will possess excellent technical knowledge, excellent communication skills, and...

  • Production Operative

    2 months ago

    Chertsey, United Kingdom CV-Library Full time

    Production Operative We are looking for a candidate who had an experience in the food industry (Ideally having experience in BRC / Food environments) who performed mixing of food liquid products. We are open for any candidates who are willing to learn and gain skills. Production operative duties includes : * • Handle blending production of...

  • Production Operative

    3 hours ago

    Chertsey, United Kingdom Core Staffing Solutions Full time

    Production OperativeWe are looking for a candidate who had an experience in the food industry (Ideally having experience in BRC / Food environments) who performed mixing of food liquid products. We are open for any candidates who are willing to learn and gain skills.Production operative duties includes : * • Handle blending production of essential oils *...

  • Paralegal

    4 days ago

    Chertsey, United Kingdom CPL Specialist Full time

    You will be responsible for supporting the UK Legal and Compliance Team in its day to day operations. This is a commercial paralegal role covering the company's sales and marketing business. The role is mainly non-contentious, although there may be somecontentious work. The paralegal role is broad in nature and involves tasks such as report generation,...

  • Production Engineer

    2 days ago

    Chertsey, United Kingdom Copperfield Recruitment Ltd Full time

    **Production Engineer - £38,000 - £40,000 based in Chertsey, Surrey** This well-established manufacturer in Chertsey are seeking an experienced Production Manufacturing Engineer with lean manufacturing knowledge to join a small team within a highly technical, low volume electro-mechanical manufacturing environment. The Production Manufacturing Engineer is...