Customer Service Assistant
1 week ago
Bluestreak Crystals® is proud to provide the largest range of cut glass crystals online globally for both retail and wholesale customers worldwide. Our company mission is to provide our customers with beautiful high quality products, the best shopping experience and outstanding customer service. With a growing team, we are able to meet the high demands of a busy eCommerce business whilst at the same time ensure that we can meet all our customers needs.
**General Duties to be performed**
- Managing Live Chat providing customers with product advice and answering queries;
- Managing all telephone calls into the office, dealing with customer queries and directing calls appropriately;
- Managing any order issues, processing customer returns and refunds;
- Resolving any customer delivery issues dealing with both Royal Mail and Couriers;
- Assisting the team in the completion of customer orders;
- Completing general office duties to help in the smooth running of the office and assistant other staff.
**Hours & Salary**
Days per week - Thursdays and Fridays
Hours - 9am to 5pm
Holiday pay - 28 days pro rata (to include Bank Holidays)
Sick pay - Statutory Sick Pay
Additional days per week will be requested when holiday cover is required and will be paid at the usual hourly rate. Please note this will be required at any time of year, including school holidays.
**Skills Required**:
Attention to detail;
Organised;
Reliable;
Customer focused.
**Job Types**: Part-time, Permanent
Part-time hours: 16 per week
**Salary**: £9.90-£10.90 per hour
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Amersham, HP7 0PX: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work Location: One location
Reference ID: Customer Service
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